Hotel General Manager

McKibbon Hospitality is a distinguished hotel management company known for its commitment to excellence, community involvement, and dedication to creating memorable guest experiences. As a family-owned and operated hospitality company, McKibbon has built its reputation on five core guiding principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression. These principles guide the company’s operations and culture, fostering an environment where employees and guests alike feel valued and supported. McKibbon manages a diverse portfolio of hotels across different brands, focusing on delivering superior service and operational excellence while maintaining ethical leadership and a strong community presence.

The General Manager role at McKibbon is a pivotal leadership position responsible for overseeing all operational aspects of the hotel. Reporting directly to the Regional Vice President of Operations, the General Manager ensures the property runs efficiently, is financially successful, and delivers an exceptional experience for all guests. This role demands a well-rounded professional who leads with integrity, possesses a strong business acumen, and can inspire and mentor a team to performance excellence. The General Manager must uphold McKibbon’s core values while driving the property to meet its operational and financial goals.

This position involves managing multiple departments including guest services, maintenance, housekeeping, and accounting to ensure brand quality assurance and compliance with safety and security standards. The General Manager is tasked with strategic budget management, labor oversight, and monitoring guest and associate satisfaction to improve service quality continuously. A key part of the role also includes working closely with corporate teams across Human Resources, Accounting, Revenue Management, Sales, and Leadership to align property outcomes with company goals.

Fostering a positive workplace culture is essential, making team motivation, effective training, and associate retention top priorities. The General Manager also represents the hotel in the local community, enhancing the hotel’s visibility and reputation. This role requires strong communication, problem-solving, and interpersonal skills to manage diverse stakeholder relationships including property owners, vendors, clients, and the management company.

Day-to-day operational tasks include overseeing administrative functions such as payroll, forecasting, cash management, and staff scheduling, ensuring accuracy, timeliness, and compliance with McKibbon policies and brand standards. The role further demands active crisis management during emergencies, and maintaining up-to-date knowledge of industry trends and local regulations. This full-time management role offers a competitive compensation package with a comprehensive benefits program that supports employees’ professional growth, financial security, personal wellness, and work-life balance.

As a McKibbon General Manager, you will embody the company’s guiding principles and lead a dynamic team to deliver exceptional hospitality experiences, ensuring every guest leaves with a lasting positive impression. This opportunity is ideal for seasoned hotel leaders who thrive in a fast-paced, high-pressure environment, and are committed to continuous improvement, community engagement, and operational excellence.