Hotel Front Office Supervisor - Full Time

Courtyard by Marriott in Elkhart is part of JSK Hospitality, a premier hospitality group known for its rapid growth and commitment to excellence in guest service and team development. JSK Hospitality owns and operates renowned hotel brands including Marriott, Hilton, and IHG, with multiple properties throughout Northern Indiana as well as new locations expanding into the Kentucky market and Mishawaka. As a company, JSK Hospitality emphasizes career growth by promoting from within, recognizing the potential of its employees, and investing in their ongoing development. The team culture values service, hospitality passion, and a drive to advance one’s career in a dynamic, guest-focused environment.

The Front Office Supervisor role at Courtyard by Marriott in Elkhart is a vital leadership position responsible for managing the front desk operations to ensure outstanding guest experiences from arrival to departure. The successful candidate will oversee the daily functioning of the front office, including supervising and training front desk agents to meet the highest standards of service excellence. This position requires effective management of guest check-ins and check-outs, handling guest inquiries and issues with professionalism, maintaining accurate records, and collaborating with other hotel departments to guarantee seamless service delivery. The Front Office Supervisor will serve as a key point of contact for guests, leading by example to uphold the hotel’s reputation for superior hospitality. Emphasis is placed on staff coordination, shift scheduling, guest satisfaction, and operational efficiency.

Additional responsibilities include overseeing cash handling and transaction processing, maintaining guest profiles for personalized services, and liaising with housekeeping, maintenance, sales, marketing, and accounting teams. The role demands strong problem-solving skills to address guest complaints sensitively and efficiently, while also ensuring the front office adheres to safety and security protocols. The supervisor will prepare daily reports on occupancy, revenue, and guest satisfaction, providing valuable insights to management.

JSK Hospitality seeks a candidate with excellent interpersonal and communication abilities, leadership talent, and a customer-service mindset complemented by strong organizational skills. Proficiency with Microsoft Office and hotel management systems is required to ensure smooth operations and administrative accuracy. The position also involves physical demands such as standing for extended periods and lifting supplies, as well as flexibility to work various shifts including evenings, weekends, and holidays.

As an equal opportunity employer, JSK Hospitality fosters an inclusive and diverse work environment where all employees feel valued and can thrive. This role offers a positive work culture backed by a company known for growth and stability in the hospitality industry. If you are passionate about hospitality, eager to lead a team, and committed to delivering exceptional guest experiences, the Front Office Supervisor position at Courtyard by Marriott in Elkhart is an excellent career opportunity where your contributions will be recognized and your professional growth supported.