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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $52,600.00 - $71,800.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Group medical
Dental
Vision
Life insurance
Flexible spending account
Employee assistance program
Paid Time Off
401k with Matching
Shift Differential
discretionary quarterly bonuses
Job Description
Wind Creek Hospitality is a renowned leader in hospitality management, particularly known for its dedication to delivering exceptional service and unforgettable experiences within the gaming and hotel sectors. Headquartered with operations extending to the Chicago Southland area, Wind Creek Hospitality combines a commitment to outstanding guest service with a dynamic work environment that values diversity, inclusiveness, and opportunities for professional growth. They take pride in adhering to ethical hiring practices, including Native American Indian Preference in hiring, and maintain a drug-free workplace policy ensuring a safe and supportive atmosphere for all employees. This company has a strong culture emphasizing teamwork,... Show More
Job Requirements
- High school diploma or GED required
- Must be twenty-one (21) years of age or older
- Bachelor’s Degree in related field and two (2) years supervisory experience required
- Or four (4) years’ experience in a management position required
- Or three (3) years’ experience in a supervisory position with Wind Creek Hospitality required
- Two (2) years’ hotel guest-facing supervisory experience in a 3 Diamond or above hotel required
- Proficient skills with Microsoft Word and Excel required
- Must be able to type 25 words per minute minimum required
- Must successfully pass job interview, including a guest service audition
- Experience with Microsoft Office
- Ability to create detailed excel spreadsheets
- Must be able to create executive summaries and statistical reports including graphs and charts
- Willing to work odd and irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have an Occupational License or the ability to obtain and maintain a license pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Job Qualifications
- High school diploma or GED
- Bachelor’s Degree in related field and two (2) years supervisory experience or four (4) years experience in a management position or three (3) years experience in a supervisory position with Wind Creek Hospitality
- Two (2) years hotel guest-facing supervisory experience in a 3 Diamond or above hotel
- Proficient skills with Microsoft Word and Excel
- Must be able to type 25 words per minute minimum
- Excellent writing skills
- Must successfully pass job interview, including a guest service audition
- Experience with Microsoft Office
- Ability to create detailed excel spreadsheets
- Must be able to create executive summaries and statistical reports including graphs and charts
- Must have an Occupational License or the ability to obtain and maintain a license pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Job Duties
- Schedules employees to ensure excellent level of service to the customer while maintaining and controlling labor costs
- Authorizes PTO and administers payroll
- Supervises employees including maintaining proper employee relations, recognition, evaluating performance and administering discipline when necessary
- Actively coaches, mentors and develops team members
- Empowers self and team to resolve customer complaints or problems
- Provides AAA 4-diamond services levels necessary to meet and exceed guest expectations
- Liaises with other departments as operational issues arise
- Cross-trains with all Hotel departments
- Serves as role model showing exemplary guest service skills
- Assists with check-in and check-out and other duties
- Assists in the procurement of operating supplies and equipment (OS&E)
- Recruits hotel staff, screen applicants and conduct auditions for employment
- Conducts market research and collect data pertaining to rates and pricing
- develop rate strategies in Opera (Hotel System)
- Assists in the development and training of departmental policies and procedures
- Limits number of accidents and injuries by promoting job safety
- Other duties & responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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