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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $34,800.00 - $61,100.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Life insurance
Short term disability insurance
long term disability insurance
Vision Insurance
critical illness insurance
accidental insurance
401(k)
Paid Time Off
free hotel rooms
hotel discounts
Job Description
Our esteemed hotel, renowned for providing exceptional hospitality and comfort to travelers from around the world, is seeking a skilled Hotel Front Office Manager to join our dedicated team. As a prominent player in the hospitality industry, we take pride in delivering first-class services and ensuring every guest's stay is memorable and enjoyable. Our hotel has established a strong reputation for excellence, combining a warm atmosphere with modern amenities to cater to both business and leisure travelers. This managerial position reflects our commitment to maintaining the highest standards of guest service and operational efficiency.
The Hotel Front Office Ma... Show More
The Hotel Front Office Ma... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field
- Minimum of 5 years of experience in hotel front office operations
- Excellent communication and customer service skills
- Strong leadership and management skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Proficiency in hotel management software and Microsoft Office
- Flexibility to work weekends and holidays as needed
Job Qualifications
- Bachelor's degree in hospitality management or related field
- Minimum of 5 years of experience in hotel front office operations
- Excellent communication and customer service skills
- Strong leadership and management skills
- Proficiency in hotel management software and Microsoft Office
Job Duties
- Oversee all front office operations including guest services reservations and front desk staff
- Ensure that all guests are greeted and checked in promptly and courteously
- Handle guest complaints and resolve issues in a timely and professional manner
- Train and supervise front desk staff ensuring that they are knowledgeable about hotel policies and procedures
- Monitor room availability and make sure that rooms are properly cleaned and prepared for guests
- Manage room inventory and rates to maximize revenue
- Ensure that all front office equipment is in good working order
- Prepare and analyze front office reports including occupancy and revenue reports
- Collaborate with other hotel departments such as housekeeping and maintenance to ensure that guest needs are met
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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