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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid sick time
Retirement Plan
Referral Bonus
Job Description
The Hampton Inn & Suites Glendale Westgate is a prestigious hotel managed by NCG Hospitality, a renowned family-owned third generation business. NCG Hospitality is a leader in the ownership, development, and operations of over 30 premier hospitality properties, recognized for its commitment to excellence, genuine customer engagement, and fostering a positive, team-oriented work culture. The Hampton Inn & Suites Glendale Westgate offers a welcoming environment where employees feel valued and celebrated for their contributions. The company invests significantly in career development, providing tools, resources, and mentorship to help team members excel in their roles and advance professionally.
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Job Requirements
- high school diploma or equivalent
- two or more years of supervisory experience in hospitality
- two or more years of experience in general hotel operations
- excellent customer service skills
- strong interpersonal and communication abilities
- detail oriented and organized
- ability to manage a team in a fast-paced environment
Job Qualifications
- two or more years of supervisory experience
- two or more years of general hotel operations experience
- strong customer service skills to include problem-solving and complaint resolution
- strong interpersonal, relationship building and communication skills
- strong attention to detail and organized
- ability to work effectively and efficiently in a fast-paced setting
Job Duties
- provide exceptional guest service while setting high service standards for the front desk team to follow
- maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
- uphold service quality by investigating guest concerns, initiating corrective action, and conducting periodic room inspections
- supervise front desk team, including hiring, training, scheduling, and performance management
- instill strong customer service skills with front desk team by modeling and reinforcing excellent guest interactions and communication standards
- assist with accounting functions including billing, reporting, and financial reconciliation
- monitor and support procedures related to inventory, key control, and monetary handling
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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