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Hotel Front Office Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $55,000.00 - $65,000.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities

Job Description

Rams Horn Village Resort is a renowned full-service resort located in Estes Park, Colorado, boasting over 35 years of experience providing superior guest services and maintaining one of the highest staff retention rates in the area. Known for its welcoming atmosphere, beautiful mountain setting, and exceptional customer service, Rams Horn Village Resort has established itself as a premier destination for travelers seeking comfort, recreation, and memorable experiences in the heart of the Rocky Mountains. The resort offers a wide range of amenities and services designed to cater to the diverse needs of guests, making it a beloved establishment within the... Show More

Job Requirements

  • high school diploma or equivalent
  • previous management experience in hospitality or office environments
  • strong computer skills including reservations systems
  • excellent math and organizational skills
  • ability to work Saturdays
  • effective communication skills
  • professional appearance and attitude

Job Qualifications

  • experience in hotel or front desk management
  • strong communication and organizational skills
  • proficiency with reservations software
  • knowledge of revenue management
  • capability to work in fast-paced office environments
  • experience with social media marketing is a plus
  • detail-oriented and professional demeanor

Job Duties

  • manage front office operations
  • oversee guest check-in and check-out processes
  • coordinate reservation activities and maintain reservation systems
  • supervise and train front desk staff
  • handle guest inquiries and resolve complaints promptly
  • monitor and manage revenue through reservations software
  • assist with social media marketing efforts to promote the resort

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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