Hotel Front Office Manager

Rams Horn Village Resort is a renowned full-service resort located in Estes Park, Colorado, boasting over 35 years of experience providing superior guest services and maintaining one of the highest staff retention rates in the area. Known for its welcoming atmosphere, beautiful mountain setting, and exceptional customer service, Rams Horn Village Resort has established itself as a premier destination for travelers seeking comfort, recreation, and memorable experiences in the heart of the Rocky Mountains. The resort offers a wide range of amenities and services designed to cater to the diverse needs of guests, making it a beloved establishment within the hospitality industry of Estes Park.

Currently, Rams Horn Village Resort is seeking a year-round full-time Front Office Manager to join their dedicated team. This role plays a vital part in the day-to-day operations of the resort, acting as a key point of contact for guests and ensuring smooth administrative functions within the front office department. The ideal candidate will be professional, detail-oriented, and possess excellent communication, organizational, math, and computer skills. Experience with reservations software, revenue management, and social media marketing will add value and is highly regarded. Candidates should have prior experience in management roles coupled with the ability to thrive in fast-paced office environments. Hotel and front desk management experience is a significant advantage.

The position offers a competitive salary ranging from $55,000 to $65,000 annually, based on experience, along with a comprehensive benefits package. The work schedule includes Saturdays, which are required, reflecting the commitment to maintaining exceptional guest service during peak times. This opportunity not only allows candidates to leverage their management skills and hospitality background but also provides a great working environment within one of Estes Park’s highest-rated resorts. Rams Horn Village Resort puts large emphasis on superior service and employee satisfaction, creating a supportive workplace culture that values every team member’s contribution.

As Front Office Manager, the successful applicant will be entrusted with overseeing the front desk operations to ensure an excellent guest experience from check-in to check-out. They will coordinate reservation activities, manage staff, and maintain effective communication within the team and with guests. The role demands strong problem-solving abilities, a customer-centric mindset, and proficiency in leveraging software tools to optimize revenue and guest satisfaction. Given the dynamic nature of the hospitality industry, adaptability and leadership qualities are essential to thrive in this position.

Rams Horn Village Resort offers an exciting and rewarding career path for individuals passionate about hospitality management. Joining their team means becoming part of a respected community committed to excellence and continuous improvement. The resort’s emphasis on outstanding staff retention highlights its focus on employee growth and workplace harmony, making this Front Office Manager role an excellent long-term career opportunity for qualified professionals seeking to advance in the hotel management field.