Hotel Front Office Assistant Manager

Detroit, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Benefits

401(k)

Dental Insurance

employee discount

Health Insurance

Life insurance

Paid Time Off

Vision Insurance

Job Description

Our establishment is a reputable hotel recognized for its commitment to delivering outstanding hospitality services. We pride ourselves on creating an inviting atmosphere where guests feel valued and well cared for throughout their stay. As a distinguished player in the hospitality industry, our hotel combines comfort with exceptional service, offering an array of amenities tailored to meet diverse guest needs. We are currently inviting applications for the position of Hotel Front Office Manager, a pivotal role that demands both leadership and an in-depth understanding of front office procedures and guest service excellence. This position is available on both a full-time... Show More

Job Requirements

Proven experience in hotel management or a similar role within the hospitality industry
Strong customer service skills with a focus on guest satisfaction and relationship building
Familiarity with night audit procedures and financial reporting within a hotel setting is preferred
Excellent communication skills both verbal and written with an emphasis on professional phone etiquette
Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail
Previous experience with front desk operations including knowledge of reservation systems and guest services protocols is advantageous

Job Qualifications

Proven experience in hotel management or a similar role within the hospitality industry
Strong customer service skills with a focus on guest satisfaction and relationship building
Familiarity with night audit procedures and financial reporting within a hotel setting is preferred
Excellent communication skills both verbal and written with an emphasis on professional phone etiquette
Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail
Previous experience with front desk operations including knowledge of reservation systems and guest services protocols is advantageous

Job Duties

Supervise front desk operations ensuring smooth check-in and check-out processes for guests
Manage and train front office staff fostering a positive work environment that encourages teamwork and high performance
Oversee guest relations addressing any concerns or complaints promptly to enhance overall guest experience
Conduct night audits to ensure accurate financial reporting and compliance with hotel policies
Maintain knowledge of hotel services local attractions and events to provide guests with accurate information and recommendations
Handle multi-line phone systems effectively demonstrating excellent phone etiquette while managing incoming calls
Collaborate with other departments to ensure seamless service delivery and guest satisfaction throughout the hotel
Monitor inventory levels for front desk supplies and order as necessary to maintain operational efficiency

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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