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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $15.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
On-site training
Job Description
Sandpiper Hospitality (SH) is one of the fastest-growing companies in the extended stay market, known for its dedication to providing exceptional guest experiences while fostering a dynamic and supportive work environment. As a branch of Sandpiper Property Management, LLC (SPM), the company embraces comprehensive hospitality management and operates recognized and respected lodging properties. Sandpiper Hospitality prides itself on promoting a core culture defined by the value "We Are All In," emphasizing teamwork, integrity, and excellence across every level of operation. The company is committed to offering equal employment opportunities to all individuals and maintains a drug-free workplace to ensure a... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service preferred
- Ability to work on-site for entire shift until relieved
- Ability to communicate effectively with guests and staff
- Ability to manage conflict calmly and professionally
- Ability to perform physical tasks such as laundry duties
- Ability to follow safety and emergency procedures
- Availability to work flexible shifts including weekends and holidays
Job Qualifications
- Effective communication with staff and guests
- Effective conflict management skills
- Negotiation and sales skills
- Ability to read, comprehend, and follow written procedures
- Ability to respond calmly in conflict and stress situations
- Adaptability to daily work changes
- Problem-solving skills in a timely manner
Job Duties
- Provide an excellent guest experience by greeting guests warmly and assisting them
- Meet with guests regularly to determine satisfaction and manage guest conflict calmly
- Coordinate front desk operations including check-ins, move-outs, renewals, reservations, property tours, and sales events
- Respond to guest service calls efficiently and expediently
- Ensure safety of the building and occupants, contact emergency services when needed, and respond effectively in emergencies
- Inspect studios and public spaces daily according to company and brand standards
- Ensure all policies and procedures are accurately followed and document work activity
- Execute lead management process and complete sales and marketing objectives
- Review studio inventory daily to maximize revenue and follow revenue management guidelines
- Maintain sales of ancillary offerings to accommodate guest needs and maximize revenue
- Perform laundry duties such as sorting, washing, drying, folding, and maintaining laundry facilities
- Cross-train on duties of all non-management staff and perform those duties as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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