Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Courtyard by Marriott in South Bend is part of JSK Hospitality, one of Northern Indiana's leading hospitality groups. JSK Hospitality has a strong reputation for excellence in guest service and team development and manages several prominent hotel brands including Marriott, Hilton, and IHG. Known for its rapid growth and commitment to quality, JSK Hospitality has expanded its portfolio with multiple properties in the Northern Indiana region as well as new locations in Kentucky and Mishawaka. The company emphasizes career growth, promoting from within, and investing in its employees to build long-term success. With a focus on delivering exceptional guest experiences and fostering a supportive work environment, JSK Hospitality offers expansive opportunities for individuals passionate about hospitality and service excellence.
The Front Desk Supervisor at Courtyard by Marriott South Bend plays a critical role in ensuring the smooth daily operations of the hotel’s front desk. This full-time position demands strong leadership and organizational skills as the supervisor manages the front desk team and oversees guest interactions including check-ins, check-outs, reservations, and inquiries. The Supervisor is tasked with guaranteeing high standards of customer service, addressing guest issues promptly and professionally, and coordinating with other hotel departments such as housekeeping, maintenance, and sales to enhance the guest experience. The role also involves administrative functions like maintaining accurate records, preparing reports on occupancy and revenue, and ensuring compliance with safety and security procedures at the front desk. Marriott experience is preferred, showcasing the importance of familiarity with hospitality industry standards and technologies.
The Front Desk Supervisor will be responsible for scheduling shifts, training staff, motivating the front desk team, and ensuring the front desk operates efficiently throughout all shifts. Handling cash transactions and monitoring billing processes are also key components of this position. Problem-solving abilities, customer service orientation, and excellent communication skills are vital for addressing guest concerns and fostering a positive, welcoming atmosphere. This role offers dynamic, hands-on experience in hotel operations while being part of a company that values professional development and internal growth. If you have a strong passion for hospitality, leadership capabilities, and the desire to contribute to a reputable organization, this position at Courtyard by Marriott South Bend is an excellent opportunity to advance your career in the hospitality industry.
The Front Desk Supervisor at Courtyard by Marriott South Bend plays a critical role in ensuring the smooth daily operations of the hotel’s front desk. This full-time position demands strong leadership and organizational skills as the supervisor manages the front desk team and oversees guest interactions including check-ins, check-outs, reservations, and inquiries. The Supervisor is tasked with guaranteeing high standards of customer service, addressing guest issues promptly and professionally, and coordinating with other hotel departments such as housekeeping, maintenance, and sales to enhance the guest experience. The role also involves administrative functions like maintaining accurate records, preparing reports on occupancy and revenue, and ensuring compliance with safety and security procedures at the front desk. Marriott experience is preferred, showcasing the importance of familiarity with hospitality industry standards and technologies.
The Front Desk Supervisor will be responsible for scheduling shifts, training staff, motivating the front desk team, and ensuring the front desk operates efficiently throughout all shifts. Handling cash transactions and monitoring billing processes are also key components of this position. Problem-solving abilities, customer service orientation, and excellent communication skills are vital for addressing guest concerns and fostering a positive, welcoming atmosphere. This role offers dynamic, hands-on experience in hotel operations while being part of a company that values professional development and internal growth. If you have a strong passion for hospitality, leadership capabilities, and the desire to contribute to a reputable organization, this position at Courtyard by Marriott South Bend is an excellent opportunity to advance your career in the hospitality industry.
Job Requirements
- High school diploma or equivalent
- Previous experience in front desk or customer service role preferred
- Marriott experience preferred
- Ability to stand, walk, and move around the front desk area for extended periods of time
- Ability to lift and carry up to 50 pounds of supplies or materials when needed
- Flexibility to work shifts, including evenings, weekends, and holidays as required
Job Qualifications
- Strong interpersonal and communication skills, both written and verbal
- Excellent leadership skills with the ability to motivate and manage a team
- Strong problem-solving skills, with the ability to handle guest complaints and resolve issues effectively
- Excellent organizational skills, attention to detail, and ability to manage multiple tasks simultaneously
- Proficient in Microsoft Office Suite and familiarity with hotel management systems and technology
- Positive attitude, friendly, and professional demeanor
- Strong customer service orientation and passion for delivering exceptional guest experiences
- Ability to work under pressure in a fast-paced environment
- Ability to adapt to changing situations and work well in a team environment
Job Duties
- Oversee the daily operations of the front desk, ensuring smooth check-ins and check-outs for guests
- Supervise, train, and provide guidance to front desk agents, ensuring that all staff members deliver exceptional guest service
- Ensure that all guest requests and issues are addressed promptly and professionally
- Assist with managing guest reservations, cancellations, and room assignments
- Provide excellent customer service by greeting guests, answering inquiries, and resolving any concerns or complaints promptly
- Handle guest complaints in a calm, efficient, and professional manner, ensuring complete guest satisfaction
- Maintain guest profiles and preferences in the system to personalize their stay
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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