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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.50 - $21.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
fitness center access
Tuition Reimbursement
Job Description
Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination known for luxury, comfort, and world-class hospitality. This resort offers an exceptional experience with its wide array of top-notch amenities, including two championship golf courses, a luxury hotel, a state-of-the-art fitness club, a rejuvenating spa, and several fine dining options. Renowned for its impeccable service and elegant environment, Flying Horse Resort and Club caters to travelers seeking a distinctive and memorable experience, blending relaxation with an active lifestyle in one of Colorado's most beautiful settings. The resort emphasizes a guest-centric approach and a hospitality... Show More
Job Requirements
- College degree or equivalent experience
- Previous hotel experience
- Prior Front Desk Supervisor experience desired
- Excellent communication skills
- Exemplary customer service skills
- Ability to accomplish necessary tasks on the computer
- Ability to train staff, onboard new hires and solve problems in a fast-paced environment
- Schedule flexibility
Job Qualifications
- College degree or equivalent experience
- Previous hotel experience
- Prior Front Desk Supervisor experience desired
- Excellent communication skills
- Exemplary customer service skills
- Ability to accomplish necessary tasks on the computer
- Ability to train staff, onboard new hires and solve problems in a fast-paced environment
- Schedule flexibility
Job Duties
- Follow direction from management as a team player to complete the required tasks
- Report any maintenance issues, damage or safety hazards to appropriate department and follow through to final resolution
- Perform cashier functions to include posting of charges, make change and balance cashier drawer
- Train and supervise front desk staff to ensure guest satisfaction
- Report any staff concerns to management
- Assist in guest services where needed
- Follow established key control policy
- Ensure proper credit policies are followed
- Coordinate with Housekeeping to make sure rooms are cleaned and inspected for arrivals
- Maintain lodge supplies for the Front Desk and Housekeeping
- Assist guests with all needs and resolve guest issues
- Oversee the housekeeping team including schedules, inspections, orders and special projects
- Respond to any reasonable task as assigned by manager
- Make, confirm and cancel reservations for guests
- Maintain open lines of communication with all employees within all departments
- Provide solutions to problems for guests, associates and management using empowerment to exceed associate/guest expectations and resolve conflicts
- Responsible for group blocks and rooming lists
- Assist in training new staff members
- Scheduling Front Desk and Guest Services staff
- Ability to lift, bend, twist, stand and walk for long periods of time
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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