Hotel Front Desk Supervisor

Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination known for luxury, comfort, and world-class hospitality. This resort offers an exceptional experience with its wide array of top-notch amenities, including two championship golf courses, a luxury hotel, a state-of-the-art fitness club, a rejuvenating spa, and several fine dining options. Renowned for its impeccable service and elegant environment, Flying Horse Resort and Club caters to travelers seeking a distinctive and memorable experience, blending relaxation with an active lifestyle in one of Colorado's most beautiful settings. The resort emphasizes a guest-centric approach and a hospitality culture that values professionalism, dedication, and teamwork.

The role available at Flying Horse Resort and Club is a Front Desk Supervisor position, a vital role responsible for overseeing the front desk operations and ensuring the highest standards of service are consistently met. This position involves supervising front desk staff, leading by example, and engaging with both staff members and guests in a friendly and professional manner. The Front Desk Supervisor acts as a key player in daily operations, providing necessary guidance and support to staff while addressing the needs of guests and members. Key responsibilities include monitoring day-to-day front desk activities, performing cashier duties such as posting charges and balancing the cash drawer, training and supervising staff to maintain guest satisfaction, and assisting guests as needed.

Additional duties include coordinating with housekeeping to ensure rooms are cleaned and inspected on time, maintaining front desk and housekeeping supplies, managing reservations including making, confirming, and canceling bookings, and handling group blocks and rooming lists. The supervisor is also tasked with scheduling front desk and guest services staff, responding to tasks assigned by management, and maintaining open lines of communication with other departments to ensure smooth operations throughout the lodge. This position demands strong leadership, problem-solving skills, and a commitment to surpassing guest and associate expectations by providing empowering and effective solutions. Physical requirements include the ability to lift, bend, twist, stand, and walk for long periods, highlighting the active nature of this role. Ideal candidates will have a flexible schedule and a passion for hospitality excellence. This opportunity represents a rewarding career path for those seeking to grow within a prestigious and dynamic resort environment where success begins now and is supported by a dedicated team environment that values growth and professional development.