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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $20.50
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Same Day Pay
flexible spending accounts
vacation
Personal Days
Holiday pay
Employee assistance program
Jury duty leave
Bereavement leave
hotel discounts
Food and beverage discounts
Online Training Courses
Job Description
Commonwealth Hotels is a prominent hospitality management company founded in 1986 that specializes in managing a portfolio of upscale and full-service hotels. Known for delivering exceptional guest experiences and prioritizing associate satisfaction, Commonwealth Hotels consistently achieves market premiums and superior returns on investment (ROI). The company fosters a culture that encourages professional growth and values diversity, making it an Equal Opportunity Employer. The organization is committed to providing world-class hospitality services, cultivating a supportive work environment, and upholding high standards across all its properties.
The newly built Tru by Hilton located in Norwalk, Iowa, is an exciting addition to th... Show More
The newly built Tru by Hilton located in Norwalk, Iowa, is an exciting addition to th... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in food service hospitality or customer service preferred
- Friendly and welcoming demeanor
- Ability to interact professionally with guests and address their needs
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Ability to prepare and handle food safely
- Willingness to work collaboratively with coworkers
- Flexibility to adapt to changing tasks or guest demands
- Availability to work weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in food service hospitality or customer service preferred
- Strong customer service and communication skills
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Friendly and welcoming demeanor
- Ability to professionally interact with guests and address their needs
- Flexibility to adapt to changing tasks or guest demands
- Willingness to work collaboratively with coworkers
Job Duties
- Assist guests with check-in and check-out processes efficiently ensuring a smooth and welcoming experience
- Supervise day-to-day front desk operations maintaining high service standards
- Handle cash management procedures including proper documentation of over and short
- Enforce hotel policies related to hiring disciplinary actions and training documentation
- Cover short-staffed front office shifts including performing audits
- Manage room reservations cancellations and modifications accurately maintaining up-to-date records
- Respond promptly and professionally to guest inquiries complaints and special requests exceeding guest expectations
- Process payment transactions ensuring accuracy and compliance with hotel policies
- Coordinate with housekeeping maintenance and other departments to address guest needs and resolve issues
- Provide guests with information about hotel services amenities local attractions and transportation options
- Resolve guest concerns or complaints escalating issues when necessary to maintain satisfaction
- Maintain accurate records of guest stays payments and interactions in the property management system
- Promote hotel amenities including upselling rooms dining options and event spaces
- Follow safety and security protocols verifying guest identification and monitoring for suspicious activity
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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