Hotel Front Desk Supervisor

Commonwealth Hotels is a prominent hospitality management company founded in 1986 that specializes in managing a portfolio of upscale and full-service hotels. Known for delivering exceptional guest experiences and prioritizing associate satisfaction, Commonwealth Hotels consistently achieves market premiums and superior returns on investment (ROI). The company fosters a culture that encourages professional growth and values diversity, making it an Equal Opportunity Employer. The organization is committed to providing world-class hospitality services, cultivating a supportive work environment, and upholding high standards across all its properties.

The newly built Tru by Hilton located in Norwalk, Iowa, is an exciting addition to the hospitality landscape of the region. Situated ideally off I-35, this hotel benefits from its proximity to major attractions such as the Gregg Young Sports Campus, The Legacy Golf Club, and the Norwalk-McAninch Sports Complex. Additionally, the Des Moines International Airport is only five miles away, and Blank Park Zoo is an 11-minute drive, making it a convenient location for both business and leisure travelers. This new property promises modern amenities, excellent guest services, and a vibrant atmosphere aligned with Tru by Hilton’s brand standards.

The hotel is currently seeking qualified candidates for the position of Hotel Front Desk Supervisor, also referred to as Hotel Front Office Supervisor or Hotel Guest Service Supervisor. This role is integral to the hotel’s daily operations and guest experience. Candidates will have the opportunity to join the opening team and contribute to establishing the hotel’s reputation for outstanding customer service and operational excellence.

As a Hotel Front Desk Supervisor, you will be responsible for managing front desk operations while ensuring guests receive a warm welcome, efficient check-in and check-out experiences, and prompt resolution of inquiries and concerns. This leadership role involves supervising daily front office activities, maintaining service standards, handling reservations, overseeing cash management procedures, and collaborating with various hotel departments to meet guest expectations. You will also oversee staff training, enforce hotel policies, manage shifts, and handle special situations such as audits and staffing shortages.

This position offers numerous benefits including comprehensive medical, dental, and vision insurance plans, a 401(k) retirement plan with company match, same-day pay options, and flexible spending accounts. Employees also enjoy paid vacation, personal days, holiday pay, and exclusive discounts on hotel stays and food and beverage services. Professional development opportunities are emphasized through online training courses and additional support programs including an Employee Assistance Program, jury duty leave, and bereavement leave.

The ideal candidate for this role will have a high school diploma or equivalent as a minimum educational requirement, coupled with prior experience in hospitality, customer service, or food service industries. Key personal qualities include a friendly and welcoming demeanor, strong multitasking abilities, professionalism in guest interactions, and a willingness to work collaboratively in a fast-paced environment. Flexibility to work weekends and holidays is also essential.

Joining the Tru by Hilton Norwalk team under Commonwealth Hotels means becoming part of an innovative and growing company that values dedication, teamwork, and exceptional service. This role is not only a job but a career opportunity to grow within the hospitality field, contribute to the successful launch of a new property, and help shape the future of hospitality in Norwalk, Iowa. Applicants eager to thrive in a dynamic environment and build lasting relationships with guests and colleagues are encouraged to apply today.