Hotel Front Desk Shift Manager (Swing & Grave Shift)

Kansas City, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $21.00

Work Schedule

Day Shifts

Night Shifts

Benefits

Health Insurance

401(k) matching

Annual performance bonus

Paid Time Off

wellness programs

day-one medical coverage

Career growth support

Job Description

PENN Entertainment is a renowned leader in the entertainment industry, offering integrated entertainment, sports content, and casino gaming experiences. With an expansive presence across 43 destinations throughout North America and innovative online platforms such as ESPN BET and theScore Bet Sportsbook and Casino, PENN Entertainment is at the forefront of redefining fun and excitement for millions of customers. The company prides itself on a diverse and inclusive work environment, sustainability efforts, and a commitment to community and employee well-being. They aim to foster career growth and personal development for every team member, providing support, resources, and opportunities to thrive in... Show More

Job Requirements

Must be at least 21 years of age
Associates degree in hotel, tourism, or hospitality or related field or one to two years related experience and/or training or equivalent combination of education and experience
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from managers, clients, customers, and the general public
Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Proficiency in Microsoft applications including Excel, Word, and Outlook
Ability to perform mathematical computations including rate, ratio, percent, and graphical interpretations
Knowledge of hotel system software

Job Qualifications

Associates degree in hotel, tourism, or hospitality or related field
One to two years related experience and/or training or equivalent combination of education and experience
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from managers, clients, customers, and the general public
Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully
Proficiency in Microsoft Excel, Word, and Outlook
Ability to perform mathematical computations including rate, ratio, percent, and graphical interpretations
Knowledge of hotel system software

Job Duties

Provide guidance and daily supervision to staff in the department
Support and administer operational goals and monitor achievements of performance and profit objectives
Adhere to scheduling and coordinate with manager any scheduling concerns with attention to guest satisfaction
Support compliance to departmental budgets
Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards
Ensure customer service standards are followed by all team members and address issues as they arise
Ensure team provides high level of quality service standards
Comply with all regulatory requirements within area of responsibility
Answer inquiries pertaining to hotel policies and services and resolve guests' complaints while supporting all customer service programs
Support Front Desk team members with tasks as needed
Adhere to operational goals
Work toward operational goals and monitor achievement of performance objectives
Protect and preserve assets of the company
Ensure compliance with all regulatory requirements within area of responsibility and report potential issues to management
Maintain strict confidentiality in all departmental and company matters

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: