Hotel Front Desk Shift Manager (Swing & Grave Shift)

Kansas City, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $21.00

Work Schedule

Rotating Shifts

Day Shifts

Night Shifts

Benefits

Medical insurance

401(k) matching

Performance bonus

Paid Time Off

wellness programs

Job Description

PENN Entertainment is a leading entertainment company that has established itself as a premier provider of integrated entertainment, sports content, and casino gaming experiences. Operating across 43 destinations throughout North America, PENN Entertainment is a dominant player in the gaming and hospitality industry and extends its reach through innovative platforms like online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino. The company maintains a vibrant and dynamic workplace culture that emphasizes diversity, sustainability, and community engagement, fostering an environment where employees can thrive and grow professionally.

PENN Entertainment is currently seeking motivated and talented i... Show More

Job Requirements

Must be at least 21 years of age
Associates Degree (A.A.) in hotel, tourism, or hospitality or related field or one to two years related experience or training or equivalent combination of education and experience
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically
Proficiency in Microsoft applications (Excel, Word, Outlook)
Ability to perform basic math calculations including addition, subtraction, multiplication, division, rate, ratio, percent, and interpret bar graphs
Knowledge of hotel system software

Job Qualifications

Associates Degree (A.A.) in hotel, tourism, or hospitality or related field
One to two years related experience or training or equivalent combination of education and experience
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically
Proficiency in Microsoft applications (Excel, Word, Outlook)
Ability to perform basic math calculations including addition, subtraction, multiplication, division, rate, ratio, percent, and interpret bar graphs
Knowledge of hotel system software

Job Duties

Provide guidance and daily supervision to staff in the department
Support and administer operational goals and monitor achievement of performance and profit objectives
Adhere to scheduling and coordinate with manager on scheduling concerns with attention to guest satisfaction
Support compliance to departmental budgets
Promote and demonstrate superior customer service according to department and company standards
Ensure customer service standards are followed by all team members and address issues as they arise
Ensure team provides high level of quality service standards
Comply with all regulatory requirements within area of responsibility
Answer inquiries about hotel policies and services and resolve guests' complaints
Support Front Desk team members with tasks as needed
Adhere to operational goals
Work toward operational goals and monitor achievement of performance objectives
Protect and preserve assets of the company
Ensure compliance with all regulatory requirements and report potential issues to management
Maintain strict confidentiality in all departmental and company matters
Manage work procedures and expedite workflow
Provide coaching and counseling to team members

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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