Hotel Front Desk - Residence Inn Columbus Downtown

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $17.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Flexible Schedule

Career development opportunities

Job Description

Lexington Hotel Group is a prominent hospitality company renowned for providing exceptional guest experiences across its portfolio of hotels. With a steadfast commitment to excellence and customer satisfaction, Lexington Hotel Group aims to deliver high-quality accommodations and services that ensure every guest feels welcomed and valued. The company prides itself on a culture of professionalism, warmth, and attentiveness, continually striving to exceed expectations in the competitive hospitality industry. Employing a diverse and dedicated workforce, Lexington Hotel Group is focused on fostering a supportive and inclusive environment that allows employees to flourish and contribute meaningfully to the guest experience.

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Job Requirements

Hotel guest services experience preferred
Customer service experience required
Ability to reason and make appropriate decisions in response to guest concerns
Strong communication skills
Friendliness and helpfulness
Coachability
Ability to sustain prolonged periods of standing and frequent walking
Capacity for frequent squatting, kneeling, bending, and stair climbing
Vision capable of adjusting focus and using peripheral and depth vision
Ability to lift, carry, push, and pull up to 15 lbs
Adherence to safety and emergency procedures
Compliance with confidentiality policies.

Job Qualifications

Customer service experience required
Strong communicator and listener
Effective problem solver
Friendliness and helpfulness
Coachability
Ability to reason and make appropriate decisions in response to guest concerns
Experience in hotel guest services preferred
Knowledge of hotel and brand standards
Ability to handle cash and credit transactions responsibly
Good organizational skills.

Job Duties

Answers incoming telephone calls professionally, providing excellent customer service, responding to guest questions or concerns in a timely and courteous manner
Makes reservations or modifies reservations as needed
Follows hotel and brand standards related to guest interactions and reward programs
Coordinates check-in and check-out procedures efficiently, providing a positive experience for each guest
Maintains guest privacy and safety by not disclosing information to unauthorized parties
Documents guest or room information confidentially for future shifts
Assists sales team with pre-registration and blocking of rooms for groups
Adheres to proper credit, check cashing, and cash-handling policies and procedures
Tracks room status to ensure guests are assigned to vacant, ready rooms
Shares accurate information regarding rooms, amenities, and hotel rules
Uses suggestive selling techniques to promote rooms and other hotel services
Coordinates room status updates with housekeeping and maintenance departments
Processes mail, packages, and messages with care to provide accurate information promptly
Attends department meetings and completes shift checklists
Follows all safety and emergency procedures
Performs various other duties as assigned by supervisor.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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