Hotel Front Desk Navigator

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Paid holidays

Employee Discounts

Retirement Plan

Career Development

Job Description

Renaissance Hotels is a renowned hotel and resort brand committed to delivering exceptional hospitality experiences to travelers worldwide. The Renaissance in Carmel, Indiana, stands out as a beacon of excellence with numerous prestigious awards such as Hotel of the Year 2012 by Marriott International, Service Excellence and Food and Beverage Excellence by Marriott International, Top Workplaces Award by the Indy Star, Company of the Year by the Carmel Chamber of Commerce, 5 ROSE (Recognition of Service Excellence) Award Winners, and 4 Stars of the Industry Winners. This esteemed hotel prides itself on being a local expert, offering guests an immersive... Show More

Job Requirements

High school diploma or equivalent
Basic computer knowledge including Internet Explorer and Microsoft Office
Ability to stand for 8 hours at a time
Fluent in English
Positive and outgoing demeanor
Knowledge of local area including Carmel, Hamilton County, and Indianapolis
Experience with Marriott Guest Services preferred

Job Qualifications

Knowledgeable of local area including Carmel, Hamilton County, and Indianapolis
Positive and outgoing demeanor
Fluent in English and articulate communication
Basic computer knowledge including Internet Explorer and Microsoft Office
High school diploma or equivalent
Preferred 2 or 4 year degree
Marriott Guest Services experience preferred
Associate or Bachelor Degree in Hospitality or Tourism Management preferred

Job Duties

Greeting and registering guests
Assists in pre-registration and room blocking
Prepares groups for arrivals
Navigates guests around local area with recommendations
Resolves guest challenges and ensures satisfaction
Processes payments and balances cash, checks, and credit cards
Answers guest questions and communicates with other departments
Processes mail, shipping, receiving, luggage, laundry, copying, and faxing

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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