Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
friendly work environment
recognition programs
Job Description
Renaissance Hotels and Resorts is a distinguished hospitality company renowned for delivering exceptional experiences to travelers across the globe. With its innovative approach to hospitality, Renaissance Hotels prides itself on being a local expert wherever its properties are located, creating a vibrant and authentic atmosphere for guests by highlighting local culture, cuisine, art, and entertainment. The Renaissance in Carmel, Central Indiana, is a flagship property that has earned numerous awards such as Hotel of the Year 2012 by Marriott International, Service and Food and Beverage Excellence awards, and top workplace recognitions. This esteemed hotel is dedicated to fostering a passionate... Show More
Job Requirements
- High school diploma or equivalent
- knowledge of local area including Carmel, Hamilton County and Indianapolis
- positive and outgoing demeanor
- natural talent for helping people
- fluent in English with professional communication skills
- ability to stand for eight hours and assist guests with luggage
- basic computer skills including Internet Explorer and Microsoft Office
Job Qualifications
- Knowledgeable of local area including Carmel, Hamilton County and Indianapolis
- possess a positive and outgoing demeanor
- natural talent for helping people with problems
- fluent in English and articulate
- ability to stand for eight hours and assist with luggage
- basic computer knowledge including Internet Explorer and Microsoft Office
- high school diploma or equivalent
- preferred 2 or 4 year degree
- Marriott Guest Services experience preferred
- associate or bachelor degree in hospitality or tourism management preferred
Job Duties
- Greeting and registering guests
- assists in pre-registration and room blocking and prepares groups for arrivals
- navigate guests around local area with recommendations for shopping, sight-seeing, eating and socializing
- resolving guest challenges and taking appropriate action to ensure 100 percent guest satisfaction
- processing payments according to procedures including authorization of all credit cards and ensuring balances at shift end
- professionally and politely answer questions and respond to guest needs
- communicating internally with other departments to resolve concerns or requests
- processing mail, shipping, receiving, storing luggage, laundry, copying and faxing
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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