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Hotel Front Desk Manager: Operations & Revenue Lead

Job Overview

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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development

Job Description

Our client is a leading hotel operator known for providing exceptional guest experiences and maintaining high standards of hospitality across multiple locations. With a prominent presence in the hotel industry, they focus on delivering superior service and comfort to travelers while fostering a collaborative and dynamic workplace culture. This company is committed to excellence in hotel management and strives to innovate and improve operational efficiency through the implementation of advanced systems and staff development programs.

The Front Desk Manager role located in Las Vegas is integral to ensuring smooth, efficient front office operations. This position involves managing daily activities such as guest check-ins and check-outs, overseeing the front desk staff, and coordinating with different hotel departments to address guest needs promptly and professionally. The Front Desk Manager is also responsible for maintaining accurate records, overseeing budgets related to front desk operations, and ensuring compliance with company policies and safety regulations. This role requires a leader who can inspire team members, resolve conflicts, and maintain high morale in a fast-paced environment, all while upholding the company’s commitment to excellent customer service. This is a full-time position that offers a challenging yet rewarding opportunity to contribute positively to the hotel’s success and guest satisfaction.

Job Requirements

  • Minimum three years of management experience in hotel operations
  • knowledge of budgeting and financial management
  • familiarity with AS-400 and LMS operating systems
  • strong leadership skills
  • excellent communication skills
  • ability to work in a fast-paced environment
  • high school diploma or equivalent
  • availability to work flexible hours

Job Qualifications

  • Minimum three years of management experience in hotel operations
  • strong budgeting and financial management skills
  • proficiency with AS-400 and LMS operating systems
  • excellent communication and interpersonal skills
  • ability to lead and motivate a team
  • problem-solving skills
  • familiarity with hospitality industry standards

Job Duties

  • Manage daily front desk operations
  • oversee and train front desk staff
  • coordinate communication between departments
  • handle guest check-ins and check-outs
  • manage budgeting and financial reporting for front desk
  • ensure compliance with company policies and standards
  • utilize AS-400 and LMS operating systems for operational efficiency

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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