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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,000.00 - $50,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Paid Time Off
401(k)
Travel Discounts
Job Description
Hyatt Place Charlotte Downtown is a premier hotel located in the vibrant downtown area of Charlotte. Known for its commitment to providing exceptional hospitality experiences, Hyatt Place offers a welcoming environment for both guests and employees. The hotel prides itself on delivering comfort, convenience, and excellent customer service through a dedicated team of professionals who embody the values of gratitude, trust, teamwork, ownership mentality, and lifelong learning. The establishment has created an inclusive and supportive workplace culture, ensuring all employees have the resources they need to succeed and grow within the organization. Hyatt Place Charlotte Downtown is recognized not only... Show More
Job Requirements
- 2 plus years of hotel or hospitality leadership experience
- Strong leadership and problem solving skills
- Excellent interpersonal and written communication
- Working knowledge of hotel software systems
- Ability to work flexible shifts including weekends
Job Qualifications
- College degree is preferred in hotel management
- Hyatt experience preferred
- Great interpersonal and communication skills
- Excellent problem solving skills
- Basic accounting skills
- The ability to remain positive and focused in a fast paced environment
- Excellent time management skills
- Excellent computer skills and the ability to learn new skills quickly
- A professional appearance
- Opera experience preferred
- Flex schedule can work PM shift and overnights if needed
Job Duties
- Supporting training and supervising front office staff
- Ensuring that all customer-related tasks are handled accurately and on time to improve guests experience
- Handling customer complaints and special requests
- Scheduling staff shifts and managing other HR related tasks
- Maintaining an orderly appearance throughout the reception area
- Monitoring stock and ordering office supplies including stationery and information leaflets
- Updating files and records
- Enforcing all cash handling checking and credit procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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