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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,000.00 - $42,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Daily Pay
flexible schedule
Health Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Supportive team environment
Job Description
Residence Inn & Courtyard by Marriott hotels, located in Concord, NC, are part of a globally recognized hospitality brand committed to delivering exceptional guest experiences. Marriott International has established itself as a leader in the hotel industry, known for quality service, innovative amenities, and a welcoming atmosphere. These hotels in Concord blend Marriott's trusted standards with local charm, providing comfortable accommodations for business and leisure travelers alike. The hotel's focus on guest satisfaction and operational excellence has made it a preferred destination in the area. As a full-service hotel, the property offers a range of services including well-appointed rooms, meeting... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 4 years of hotel front desk experience
- at least 2 years in supervisory role
- ability to work any shift including weekends
- proficiency in English
- ability to stand and walk for extended periods
- ability to use computer and office equipment
- strong communication skills
- ability to manage guest complaints and resolve issues
- must comply with hotel policies and procedures
Job Qualifications
- Minimum of 4 years of hotel front desk experience
- at least 2 years in a supervisory position
- previous front desk manager or operations manager experience preferred
- experience using hotel reservation systems like FOSSE or PEP is a plus
- bachelor’s degree or two-year college degree or two years related experience or equivalent combination
- strong organizational skills and attention to detail
- friendly and customer service oriented
- good interpersonal and problem-solving skills
- ability to work weekends
- flexibility to work 1st, 2nd, and 3rd shifts
Job Duties
- Work side by side with front desk associates to ensure efficient guest registration, checkout, telephone service
- ensure overall guest experience meets brand standards and hotel guidelines
- work with AGM and GM to achieve and exceed guest satisfaction scores
- address training or performance deficiencies immediately
- ensure front desk compliance with all systems, policies, and procedures
- carry out managerial responsibilities according to hotel policies and applicable laws
- drive team performance within GSS and GXP meeting Marriott and hotel thresholds
- act as a point of contact for guest feedback and complaints
- respond to guest reviews on multiple platforms within 72 hours
- maximize room revenue by reviewing financial reports and monitoring inventory
- review and track guest feedback surveys daily
- ensure required reports are prepared and published timely for management
- supervise training and motivate front desk employees
- check cashiers in and out and verify deposits
- enforce cash-handling and credit policies
- maintain communication within department and with other hotel departments
- schedule staff in line with daily occupancy and arrival patterns
- participate in disciplinary actions and coaching
- update and maintain group operational information based on BEO
- confirm and relay group information to relevant personnel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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