Days Inn & Suites Hammond logo

Hotel Front Desk Clerk

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $13.00 - $15.00
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Work Schedule

Day Shifts
Fixed Shifts
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Benefits

employee discount
Free parking
Professional development assistance
Referral program

Job Description

Days Inn & Suites Hammond is part of a well-known chain of hotels recognized for providing comfortable, affordable accommodations for travelers looking for convenience and value. Located in Hammond, Indiana, this hotel caters to a variety of guests including business travelers, families, and tourists. The establishment prides itself on delivering excellent customer service, clean and well-maintained facilities, and a welcoming atmosphere that makes guests feel at home. As a member of the hospitality industry, Days Inn & Suites Hammond has built a reputation for accommodating guests with professionalism and courtesy, ensuring a positive experience throughout their stay.

The Front Desk Clerk position at Days Inn & Suites Hammond plays a critical role in maintaining the smooth operation of the hotel’s front desk and ensuring guests receive top-notch service from the moment they walk in. This job is ideal for motivated, customer-focused individuals who enjoy interacting with people and thrive in a team environment. The main responsibilities include checking guests in and out efficiently, managing room reservations, answering telephones promptly, and providing assistance to guests with any questions or concerns that may arise during their stay. The hotel offers shifts primarily in the morning (7am to 3pm) and afternoon (3pm to 11pm), with candidates willing to work multiple shifts given preference.

This role is suitable for both full-time and part-time applicants, with wages starting at $13 per hour and potentially going up to $15 per hour, depending on experience. Although hotel experience is not required, candidates with a background in customer service or retail will find their skills especially valuable in this role. The position demands basic computer skills as clerks will need to navigate booking systems and communicate effectively with both guests and team members. Proximity to the hotel is preferred to ensure reliability and punctuality. Employees at Days Inn & Suites Hammond also benefit from various perks such as employee discounts, free parking, professional development assistance, and referral programs, which make this a rewarding employment opportunity for individuals seeking career growth in the hospitality sector.

Job Requirements

  • high school diploma or equivalent
  • prior customer service experience preferred
  • ability to handle multiple phone lines
  • availability to work morning or afternoon shifts
  • willingness to work full-time or part-time
  • residence close to the hotel preferred
  • ability to operate booking software

Job Qualifications

  • basic computer skills
  • customer-service background preferred
  • retail experience is a plus
  • strong communication skills
  • reliable and punctual
  • ability to work multiple shifts
  • friendly and approachable demeanor

Job Duties

  • checking guests in and out of the hotel
  • making reservations
  • answering the phone
  • assisting guests with any questions or issues
  • managing booking systems
  • providing accurate information about the hotel and its services
  • maintaining an organized front desk area

Job Criteria

Experience

No experience required


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