Hotel Front Desk Associate - PT

Columbia, SC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $15.00

Benefits

Daily Pay Option

Opportunity for tips

employee discounts on hotel stays and dining

Flexible part-time schedule

Training and development opportunities

supportive work environment

Paid time off available

Job Description

The Courtyard by Marriott, located in Columbia Downtown at USC, is a well-established hotel brand known for its commitment to providing outstanding hospitality and comfort to guests. This location enjoys a vibrant setting close to the University of South Carolina, making it a preferred accommodation choice for both business travelers and tourists. As part of the global Marriott family, this Courtyard combines trusted service standards with a warm, local touch, ensuring every guest enjoys an exceptional stay. The hotel features modern amenities, comfortable rooms, and convenient access to local attractions, making it an ideal place for guests seeking quality and... Show More

Job Requirements

High school diploma or equivalent
At least one year experience in hotel front desk or related hospitality role
Proficient with Microsoft Office suite including Word and Excel
Ability to operate hotel reservation systems preferred
Excellent communication skills
Ability to stand and walk for entire shift
Flexibility to work weekdays 3pm-11pm and weekends as needed
Fluency in English
Ability to handle cash transactions accurately
Strong problem-solving skills

Job Qualifications

At least one year experience working as a hotel front desk agent
Competent computer skills including knowledge of Microsoft Word and Excel
Experience using hotel reservation systems such as Lightspeed, FOSSE or OnQ is a plus
Strong organizational skills and attention to detail
Friendly and customer service oriented
Good interpersonal and problem-solving skills
Ability to work weekends

Job Duties

Greet guests at check-in with a smile and warm welcome and complete the registration process according to brand and company standards by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator
Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio
Document guest’s preferences to ensure best possible experience for future stays by updating guest’s profile
Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, local area and answer guest questions and inquiries
Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance
Respond to guest inquiries and requests promptly and in a friendly and efficient manner
Use attentive/active listening skills when fielding guest complaints, apologize, empathize and take prompt action to resolve complaint, escalate to a manager if necessary
Complete designated start and end-of-shift tasks and reports
Inform customers about payment methods and verify their credit card data

Job Location

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