Hotel Front Desk Associate - PT

Columbia, SC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $15.00

Benefits

daily pay with access to up to 50% of earned wages after every shift

Opportunities for career advancement

Training and development programs

Employee discounts at Marriott hotels

positive and supportive work environment

Flexible part-time schedule

Equal Employment Opportunity Employer

Job Description

The Courtyard by Marriott, located in Columbia Downtown at USC, is a reputable and well-established hotel part of the worldwide Marriott International brand, known for providing upscale accommodations and exceptional guest experiences. This hotel caters to a diverse clientele including business travelers, tourists, and university visitors, offering a blend of comfort, convenience, and excellent service. Positioned in a vibrant downtown area, near the University of South Carolina, the Courtyard by Marriott promises a welcoming atmosphere coupled with modern amenities such as comfortable rooms, a fitness center, meeting spaces, and an inviting lobby with a bistro for dining and refreshments. The... Show More

Job Requirements

High school diploma or equivalent
Minimum 1 year experience in hotel front desk or customer service role
Proficiency in English language, both written and spoken
Ability to work weekdays from 3pm to 11pm
Ability to stand for entire shift and walk frequently
Competent computer skills
Ability to remain calm and professional under pressure
Willingness to work flexible hours as needed to meet business demands

Job Qualifications

1 year experience working as a hotel front desk agent
Competent computer skills including knowledge of Microsoft Word and Excel
Experience using hotel reservation systems such as Lightspeed, FOSSE or OnQ is a plus
Strong organization skills and attention to detail
Friendly and customer service oriented
Good interpersonal and problem-solving skills
Ability to work weekends

Job Duties

Greet guests at check-in with a smile and warm welcome and complete the registration process according to brand and company standards by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator
Greet guests at check-out with a smile and warm greeting and complete the check-out process according to brand and company standards including referring to guest by name, confirming room rate and other charges are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio
Document guest's preferences to ensure the best possible experience for future stays by updating guest's profile
Demonstrate thorough knowledge of hotel information including room categories, rates, packages, promotions, local area, and other product knowledge to answer guest questions and inquiries
Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance
Respond to guest inquiries and requests promptly and in a friendly and efficient manner
Use attentive active listening skills when fielding guest complaints, apologize, empathize and take prompt action to resolve complaints, escalating to a manager if necessary
Complete designated start and end-of-shift tasks and reports
Inform customers about payment methods and verify their credit card data

Job Location

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