Hotel Front Desk Associate - 7AM-3PM

Durham, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $16.00

Benefits

Daily pay with access to up to 50 percent of earned wages

Health Insurance

Paid Time Off

Employee Discounts

401(k) retirement plan

Career development opportunities

Friendly and supportive work environment

Job Description

SpringHill Suites by Marriott Raleigh-Durham Airport/RTP is a premier hotel located conveniently near the Raleigh-Durham International Airport and Research Triangle Park, offering guests a comfortable and welcoming stay with easy access to key business and leisure destinations in the area. As part of the globally recognized Marriott brand, SpringHill Suites combines modern hospitality with a commitment to exceptional service standards and guest satisfaction. This hotel prides itself on providing spacious suites, state-of-the-art amenities, and a friendly atmosphere that caters to both business travelers and families seeking convenience and comfort. The property is known for its clean, spacious accommodations, complimentary breakfast,... Show More

Job Requirements

High school diploma or equivalent
Minimum one year experience in hotel front desk or related customer service role
Proficiency in computer usage including Microsoft Office
Fluent in English with strong verbal and written communication skills
Ability to stand and walk for entire shift
Available to work weekday and weekend shifts
Ability to maintain calm demeanor under pressure
Basic arithmetic and cash handling skills

Job Qualifications

One year experience working as a hotel front desk agent
Competent computer skills including knowledge of Microsoft Word and Excel
Experience using hotel reservation systems such as Lightspeed, FOSSE or OnQ is a plus
Strong organization skills and attention to detail
Friendly and customer service oriented
Good interpersonal and problem-solving skills
Ability to work weekends

Job Duties

Greet guests at check-in with a smile and warm welcome and complete the registration process according to brand and company standards by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator
Greet guests at check-out with a smile and warm greeting and complete the check-out process according to brand and company standards including referring to guest by name, confirming room rate and other charges are accurate and accounted for in the system, confirming payment method, updating if needed, processing payment, and printing or emailing folio
Document guest’s preferences to ensure the best possible experience for future stays by updating guest’s profile
Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, and local area and answer guest questions and inquiries
Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance
Respond to guest inquiries and requests promptly and in a friendly and efficient manner
Use attentive and active listening skills when fielding guest complaints, apologize, empathize and take prompt action to resolve complaint, and escalate to a manager if necessary
Complete designated start and end-of-shift tasks and reports
Inform customers about payment methods and verify their credit card data

Job Location

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