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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $14.00 - $16.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
Hilton Garden Inn Raleigh-Durham/RTP is part of the renowned Hilton brand, a leader in the hospitality industry recognized globally for its commitment to quality, comfort, and exceptional guest service. Located in the vibrant Raleigh-Durham Research Triangle Park area, this hotel offers a welcoming environment for business travelers and tourists alike, featuring modern amenities and a customer-centric approach. The establishment prides itself on delivering a memorable stay for every guest through its dedicated team members who uphold the highest standards of hospitality. Hilton Garden Inn Raleigh-Durham/RTP embraces diversity and equal opportunity employment, fostering an inclusive workplace where every employee’s contribution is... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of front desk or customer service experience in a hotel environment
- Ability to work flexible shifts including weekends
- Proficient in English with excellent verbal and written communication skills
- Basic math skills including ability to handle cash and transactions
- Ability to stand for entire shift and perform physical tasks required
- Knowledge of computer systems and hotel reservation software
- Professional phone etiquette and strong listening skills
Job Qualifications
- One year experience working as a hotel front desk agent
- Competent computer skills including knowledge of Microsoft Word and Excel
- Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus
- Strong organizational skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome, complete registration process according to standards, enter and retrieve information from system, confirm guest information and identity, refer to guest by name, confirm room rate and type, assign room, code electronic keys, acknowledge loyalty status, promote marketing programs, provide welcome information and guide to room and elevator
- Greet guests at check-out with a smile and warm greeting, complete check-out process according to standards, confirm charges are accurate, confirm and update payment method, process payment and print or email folio, document guest preferences for future stays
- Demonstrate thorough knowledge of hotel information including room categories, rates, packages, promotions, local area, and answer guest inquiries
- Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
- Follow acceptable phone etiquette, answer calls promptly, use polite and professional greeting and offer assistance
- Respond promptly and friendly to guest inquiries and requests
- Use attentive and active listening skills to handle guest complaints, apologize, empathize, take prompt action and escalate if necessary
- Complete designated start and end-of-shift tasks and reports
- Inform customers about payment methods and verify credit card data
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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