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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible schedule
Employee Discounts
Paid training
Career development opportunities
Positive work environment
Opportunity for advancement
Job Description
TownePlace Suites by Marriott is a renowned hotel brand that provides comfortable and spacious accommodations tailored for extended stays. Located conveniently near the Charlotte airport and the bustling Billy Graham Parkway, this hotel caters to both business and leisure travelers seeking a welcoming and hospitable environment. The brand is part of the Marriott International family, which is known globally for its commitment to quality, guest satisfaction, and excellent service standards. At TownePlace Suites, guests enjoy amenities designed to make their stays as convenient and pleasant as possible, including kitchen facilities, fitness centers, and friendly, attentive staff members. The hotel’s proximity... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year experience working as a hotel front desk agent
- Competent computer skills including knowledge of Microsoft Word and Excel
- Experience using hotel reservation system such as Lightspeed, FOSSE or OnQ is a plus
- Organizational skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends
- Flexibility to work any shift including weekdays and weekends
- Ability to interact effectively with guests and colleagues
- Ability to stand and walk for the entire shift
- Fluency in English
- Ability to maintain a calm demeanor under pressure
Job Qualifications
- High school diploma or equivalent
- Minimum of 1 year experience as a hotel front desk agent
- Competent computer skills including knowledge of Microsoft Word and Excel
- Familiarity with hotel reservation systems such as Lightspeed, FOSSE or OnQ is a plus
- Strong organizational skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome, complete the registration process by entering and retrieving information, confirm guest information and identity, refer to guest by name, confirm room rate and type, assign room and code electronic keys, acknowledge loyalty status, promote marketing programs, provide welcome information and ensure guest knows location of room and elevator
- Greet guests at check-out with a smile, complete the check-out process including confirming charges and payment, update guest’s profile and document preferences
- Demonstrate thorough knowledge of hotel information including room categories, rates, packages, and local area, answer guest questions and inquiries
- Use up-selling techniques to promote hotel services, facilities and loyalty program benefits
- Follow acceptable phone etiquette by answering promptly with a polite professional greeting and offer assistance
- Respond to guest inquiries and requests promptly, in a friendly and efficient manner
- Use attentive active listening skills to handle complaints, apologize, empathize, take prompt action to resolve complaints and escalate to management if necessary
- Complete designated start and end-of-shift tasks and reports
- Inform customers about payment methods and verify credit card data
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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