Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible schedule
Employee Discounts
Training and development opportunities
Positive work environment
Opportunity for advancement
Job Description
Texas Hotel Management is a well-established hospitality company dedicated to providing top-notch lodging experiences across multiple properties in Texas. Known for its commitment to exceptional guest service and quality accommodations, the company aims to create a welcoming and comfortable environment for every traveler. Texas Hotel Management prides itself on employing a team of skilled professionals who are passionate about hospitality and guest satisfaction. The company offers a variety of opportunities for career growth and development within the dynamic hospitality industry. With a focus on combining traditional Southern hospitality with modern amenities and services, Texas Hotel Management continues to enhance the hotel experience for both leisure and business travelers.\n\nWe are currently seeking a friendly and professional Hotel Front Desk Agent to join our dedicated team on a part-time basis. As a Hotel Front Desk Agent, you will serve as the first point of contact for our guests, playing a crucial role in setting the tone for their entire stay. This position requires an individual who is highly organized, detail-oriented, and excels in a fast-paced environment. Your main responsibilities will include greeting guests warmly upon arrival, facilitating efficient check-in and check-out processes, managing reservations, and providing detailed information about hotel amenities as well as local attractions. In addition to managing guest interactions, you will handle phone inquiries and requests with professionalism and a positive attitude. You will also work closely with other hotel departments to ensure every guest enjoys a seamless and memorable experience. This role is ideal for someone who takes pride in customer service and enjoys being part of a collaborative team dedicated to excellence in hospitality. Excellent communication skills, a professional appearance, and the ability to multitask effectively are essential aspects of this position. The role requires flexibility to work various shifts, including weekends and holidays, making it a perfect opportunity for candidates seeking a dynamic and engaging part-time job within the hotel industry.
Job Requirements
- High school diploma or equivalent
- Prior hotel front desk or customer service experience preferred
- Excellent communication and customer service skills
- Basic computer skills PMS experience a plus
- Ability to handle check-in check-out reservations and guest inquiries
- Professional appearance and positive attitude
- Ability to multitask in a fast-paced environment
- Flexible to work shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Prior hotel front desk or customer service experience preferred
- Excellent communication and customer service skills
- Basic computer skills PMS experience a plus
- Professional appearance and positive attitude
- Ability to multitask in a fast-paced environment
- Flexible to work shifts including weekends and holidays
Job Duties
- Welcome guests in a warm and friendly manner providing excellent customer service
- Check guests in and out of their rooms ensuring accuracy and efficiency
- Answer incoming phone calls and assist with guest inquiries and requests
- Make and modify reservations based on guest needs and availability
- Provide information about hotel facilities and services as well as local attractions and events
- Handle guest complaints or concerns escalating to the appropriate department if needed
- Maintain a tidy and organized front desk area including stocking necessary supplies
- Collaborate with other hotel staff to ensure a seamless and enjoyable guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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