Hotel Front Desk Agent

Anaheim, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.50 - $18.50

Benefits

employee discount

Job Description

Our establishment is a reputable hotel located in Anaheim, CA, known for providing excellent hospitality and comfortable accommodations to travelers from around the world. We pride ourselves on delivering a welcoming environment where guests can enjoy a memorable stay with comprehensive amenities and friendly service. As a full-service hotel, we offer a variety of room options, dining facilities, and event spaces to suit both leisure and business visitors. Our team is committed to maintaining high standards in cleanliness, customer service, and operational efficiency to ensure that every guest feels valued and cared for during their time with us.

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Job Requirements

High school diploma or equivalent
Previous experience in a hotel or hospitality environment preferred
Ability to work full-time with an 8-hour shift schedule
Must be able to commute or relocate to Anaheim, CA 92804 before starting work
Strong customer service orientation
Ability to handle stressful situations calmly
Basic computer proficiency
Willingness to work in person
People with a criminal record are encouraged to apply

Job Qualifications

High school diploma or equivalent
Previous experience in a hotel front desk or customer service role preferred
Strong communication and interpersonal skills
Ability to handle cash and credit card transactions accurately
Proficiency in using reservation software and phone systems
Problem-solving skills to address guest complaints effectively
Ability to work independently and as part of a team

Job Duties

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information like contact details and exact dates of their stay
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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