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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
discounted hotel stays
Employee assistance program
Competitive wages
Online Training Courses
Jury duty leave
Bereavement leave
Job Description
Residence Inn by Marriott Kenwood is a distinguished all-suite hotel located in Kenwood, Ohio, known for its blend of comfort, convenience, and exemplary service. Part of the globally recognized Marriott brand, this hotel offers guests a unique hospitality experience enriched with amenities like a heated indoor pool, 24-hour fitness center, and spacious suites designed to feel like home. Situated conveniently near I-71 and adjacent to the Kenwood Towne Center, the hotel attracts a diverse clientele ranging from business travelers to vacationing families, making it a vibrant hub for hospitality in the region.
As a Hospitality Management company, Commonwealth Hotels... Show More
As a Hospitality Management company, Commonwealth Hotels... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer-facing experience preferred
- Strong interpersonal skills
- Familiarity with reservation or property management systems
- Strong verbal and written communication skills
- Ability to handle guest complaints professionally
- Ability to multitask and manage multiple tasks simultaneously
- Flexibility to work weekends and holidays
- Availability for varied shift hours
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality, retail, or food service
- Familiarity with property management systems
- Strong verbal and written communication skills
- Experience handling guest complaints and resolving conflicts
- Ability to multitask and manage simultaneous responsibilities
- Hospitality or front desk experience preferred
Job Duties
- Assist guests with check-in and check-out processes efficiently
- Handle room reservations, cancellations, and modifications accurately
- Respond promptly to guest inquiries, complaints, and special requests
- Process payments including room charges, deposits, and refunds
- Coordinate with housekeeping and maintenance to address guest needs
- Provide information about hotel services, local attractions, and transportation
- Resolve guest concerns effectively and escalate issues as needed
- Maintain accurate records in the property management system
- Promote hotel amenities and upsell rooms
- Follow safety and security protocols to ensure guest and staff safety
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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