Hotel Front Desk Agent

Residence Inn by Marriott Kenwood is a distinguished all-suite hotel located in Kenwood, Ohio, known for its blend of comfort, convenience, and exemplary service. Part of the globally recognized Marriott brand, this hotel offers guests a unique hospitality experience enriched with amenities like a heated indoor pool, 24-hour fitness center, and spacious suites designed to feel like home. Situated conveniently near I-71 and adjacent to the Kenwood Towne Center, the hotel attracts a diverse clientele ranging from business travelers to vacationing families, making it a vibrant hub for hospitality in the region.

As a Hospitality Management company, Commonwealth Hotels oversees the operation and management of the Residence Inn by Marriott Kenwood and is renowned for its commitment to exceptional guest and associate satisfaction, market premiums, and superior returns on investment. Founded in 1986, Commonwealth Hotels fosters a world-class culture where employees are empowered to deliver extraordinary results, making it an exciting and supportive place to build a hospitality career.

The Full-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent role at Residence Inn Kenwood is a dynamic and rewarding position that places you at the forefront of guest interaction. This role is fundamental in ensuring guests have a seamless, welcoming, and enjoyable experience from check-in to check-out. You will be tasked with managing various guest service responsibilities like reservations management, payment processing, handling inquiries and complaints, and coordinating with hotel departments to meet guest needs promptly. Being a key communication hub within the hotel, the role demands excellent interpersonal skills and the ability to multitask efficiently in a fast-paced environment.

Working in this role offers numerous professional development opportunities, including access to comprehensive training programs and online courses aimed at fostering growth within the hospitality industry. Employees benefit from competitive wages, health insurance, discounted hotel stays, and a supportive team-oriented atmosphere that values your contributions. The position also accommodates employees' needs with perks such as employee assistance programs, leave options for jury duty and bereavement, and a supportive environment that encourages work-life balance.

This role is ideal for individuals with prior experience in customer-facing roles such as hospitality, retail, or food service and who possess strong communication and problem-solving skills. Familiarity with property management systems (PMS) and the capability to manage multiple tasks simultaneously are essential. Flexibility to work weekends, holidays, and varied shifts is also a mandatory aspect of the role, reflecting the demands of the hospitality sector.

Choosing to join the Residence Inn by Marriott Kenwood means becoming part of a respected hospitality organization committed to diversity, inclusion, and equal opportunity employment. Candidates are selected based on qualifications, merit, and the needs of the business, ensuring a fair and supportive recruitment process. For those passionate about hospitality and seeking career advancement in a vibrant, guest-focused environment, this role represents a rewarding opportunity to contribute to the future of hospitality in Kenwood, Ohio.