Hotel Front Desk Agent (3pm-11pm)

Tru by Hilton in McKinney, TX, is a part of the renowned Hilton brand, known for its commitment to providing comfortable, affordable lodging with a modern and vibrant atmosphere. Tru by Hilton combines simplicity, value, and a positive guest experience which resonates well with modern travelers looking for efficient and friendly service. The hotel is dedicated to creating a welcoming environment that balances practicality and comfort, making it an excellent choice for business travelers, families, and tourists alike. The establishment prides itself on delivering high-quality hospitality services while ensuring guests feel valued throughout their visit. As a hotel under the Hilton portfolio, Tru by Hilton in McKinney upholds high standards of service, cleanliness, and guest satisfaction, which contribute to its positive reputation in the hospitality industry.

We are currently seeking motivated individuals to join our Front Desk team at Tru by Hilton in McKinney, TX. This role is vital in ensuring guests receive a warm welcome and seamless service during their stay. As a Front Desk Agent, you will be the first point of contact for guests, responsible for greeting them, managing check-ins and check-outs, and providing exceptional customer service. This position demands a friendly, professional attitude and an ability to handle multiple tasks efficiently in a fast-paced environment. The Front Desk Agent will also take reservations, handle guest inquiries related to hotel services and local attractions, and assist in resolving any issues raised by guests promptly and effectively.

The role requires maintaining accurate financial transactions including cash and credit card payments, ensuring balance at the end of every shift. You will also support the hotel’s sales and marketing efforts by employing upselling techniques and collaborating with management to enhance guest experiences. Additional duties may include assisting with communal area upkeep, breakfast service support, and light laundry tasks as directed. Candidates should be prepared to work flexible hours including days, nights, weekends, and holidays to meet operational needs.

This position offers both full-time and part-time employment opportunities, with compensation based on experience. The expected workweek is 40 hours for full-time roles, typically involving 8-hour shifts. Tru by Hilton values teamwork, integrity, and a positive service culture, making it a rewarding place for career growth in hospitality. Joining this team means becoming part of a respected hotel brand offering professional development, a supportive work environment, and the chance to create memorable guest experiences consistently.