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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $9.00 - $10.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
friendly work environment
Job Description
Our establishment is a reputable hotel dedicated to providing exceptional hospitality services to travelers and guests from around the world. We pride ourselves on delivering a comfortable and welcoming environment where every detail is tailored to enhance the guest experience. Whether guests are visiting for business, leisure, or special events, our hotel strives to ensure their stay is memorable and enjoyable through top-notch accommodations and attentive service. As a dedicated player in the hospitality industry, our hotel operates with a commitment to excellence, maintaining high standards of cleanliness, professionalism, and customer satisfaction. We believe that the first impression sets the... Show More
Job Requirements
- High school diploma or equivalent
- Previous work experience in hospitality or customer service
- Familiarity with hotel reservation software
- Strong communication skills
- Ability to handle multiple tasks efficiently
- Professional appearance and demeanor
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- Work experience as a hotel front desk agent, receptionist or similar role
- Experience with hotel reservations software like Synxis
- Understanding of how travel planning websites operate, like Booking, TripAdvisor, Expedia
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Duties
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information like contact details and exact dates of their stay
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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