Hotel Front Desk Agent

Chester, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional Development

Job Description

Our establishment is a well-regarded hotel committed to delivering top-tier guest services and creating memorable experiences for travelers from around the world. Known for our warm hospitality and attention to detail, our hotel prides itself on providing a comfortable and welcoming environment where guests feel valued and cared for. We operate in a competitive hospitality industry, striving to maintain high standards of service while adapting to the evolving needs of our guests. Our team is composed of dedicated professionals who share a passion for excellence and a commitment to going above and beyond for every visitor.

We are currently seeking an enthusiastic and service-focused Hotel Front Desk Agent to join our guest services team. This role is vital as the first point of contact for our guests, responsible for delivering a positive and seamless experience from arrival to departure. The ideal candidate will have excellent communication skills, a genuine passion for providing outstanding customer service, and the ability to manage various front desk operations efficiently. This position involves greeting guests, managing accounts, handling inquiries, and resolving complaints to ensure every guest's needs are met promptly and satisfactorily. If you enjoy interacting with people in a dynamic work environment and have a keen eye for detail, this role offers the opportunity to be part of a motivated team dedicated to hospitality excellence. Employment type is full-time, with a competitive salary reflective of industry standards.

Job Requirements

Must have graduated high school, received a GED or equivalent
working knowledge of Microsoft Office and reservation management systems
1 year of experience in the hospitality industry
excellent interpersonal skills
strong organizational skills
ability to handle stressful situations

Job Qualifications

Must have graduated high school, received a GED or equivalent
working knowledge of Microsoft Office and reservation management systems
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
displays impeccable interpersonal, time management, organizational skills, and customer service skills
well-versed in taking telephone calls and handling stressful situations

Job Duties

Greet, check-in, and check out guests when they arrive and leave the premises
distribute keys and room assignments
record credit card information
take incoming calls, online and in-person room booking requests
answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
general bookkeeping to ensure all hotel guest account information is accurate and up-to-date
work with the housekeeping staff to ensure rooms are ready for new guests
mitigate customer complaints as needed