Hotel Front Desk Agent

Jacksonville, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $40,000.00 - $44,000.00

Work Schedule

Day Shifts

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Retirement Plan

Employee Discounts

Flexible Schedule

Paid holidays

Job Description

The hiring establishment is a reputable hotel located in Jacksonville, FL, committed to providing exceptional hospitality services to its guests. Renowned for its welcoming atmosphere, comfortable accommodations, and dedicated staff, this hotel prides itself on delivering a memorable and positive experience from the moment guests walk through the door. As a full-service hotel, it offers a variety of amenities designed to meet the diverse needs of travelers, whether they are visiting for business or leisure. The hotel's management team is focused on fostering a professional and supportive working environment where employees are encouraged to develop their skills and contribute to... Show More

Job Requirements

High school diploma or equivalent
Prior experience in hospitality or customer service
Basic mathematical skills and proficiency with calculators
Strong computer skills including experience with booking systems
Ability to work flexible hours including evenings and weekends
Must be able to relocate to Jacksonville, FL
Excellent interpersonal and conflict resolution abilities
Ability to handle stressful situations calmly and professionally
Fluent in English and Spanish

Job Qualifications

Work experience as a hotel front desk agent is preferred
Understanding of how travel planning websites operate like Booking and Expedia
Customer service attitude
Excellent communication and organizational skills
Proficient in Microsoft Excel and basic formulas
Ability to effectively deal with internal and external customers with tact and diplomacy
Ability to access and accurately input information using a moderately complex computer system
Ability to observe and detect signs of emergency situations
Effective verbal and written communication skills
Ability to adapt communication style to suit different audiences
Bilingual English and Spanish

Job Duties

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information like contact details and exact dates of their stay
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Maintain updated records of bookings and payments

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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