Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta Hotels is a globally recognized hospitality company known for its commitment to delivering exceptional guest experiences through quality service, comfort, and hospitality. As a prominent player in the hotel industry, Sonesta operates a diverse portfolio of hotels, resorts, and extended stay properties across several countries. The company prides itself on upholding the highest standards in guest service, fostering a positive and inclusive work environment, and offering employees opportunities for growth and development. Sonesta is dedicated to ensuring their guests enjoy memorable stays through personalized service aligned with the brand’s core values and guest-centric approach.
The Guest Services Agen... Show More
The Guest Services Agen... Show More
Job Requirements
- High School diploma or equivalent required
- one year of hotel or retail customer service experience preferred
- ability to speak, read, and write fluent English
- professional communication skills
- mathematical aptitude preferred
- problem solving and organizational skills preferred
- experience with Microsoft Office and Opera systems
- willingness to obtain ServSafe certification
- may require TIPS certification
- valid driver’s license
- frequently standing, bending, climbing, kneeling, and moving about the facility
- ability to carry, lift, or pull up to 50 pounds
- handling objects and equipment frequently
- standing for extended periods
- availability to work mornings, evenings, weekends, and holidays
Job Qualifications
- High School diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous extended stay industry background preferred
- fluent English speaking, reading, and writing skills
- additional language skills beneficial
- professional verbal and written communication skills
- basic mathematical skills including budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivation, organizational, and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- ability to obtain ServSafe certification
- ability to obtain TIPS certification may be required
- valid driver’s license
Job Duties
- Deliver on the promise of Sonesta Service in all guest interactions according to Sonesta G.U.E.S.T. standards
- register guests, issue room keys, and provide information on hotel services and room locations
- answer phones promptly and courteously
- accurately process all cash and credit card transactions, including posting charges, completing reports, preparing deposits, and securing assigned bank
- maintain the security of cash, credit card transactions, and guest information
- book guest reservations for individuals and groups, process cancellations and revisions, and up-sell rooms to maximize revenue
- follow seasonal demand reservation strategies as directed by hotel management
- promote teamwork and quality service through communication and coordination with other shifts and management
- service the shoppe and pour ensuring guests receive products and services while complying with alcohol sale laws
- fulfill guest special requests and ensure proper delivery of guest services
- issue, control and release guest safe-deposit boxes
- comply with federal, state, and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter