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Hotel Dual Front Desk Agent 20.00 Courtyard by Marriott and Townplace Suites by Marriott
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Standard Hours
Benefits
People-first culture
Travel Discounts
Paid Time Off
Wellness Program
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Job Description
Lodging Dynamics Hospitality Group is a well-established national hospitality management company with over 30 years of experience in the hospitality industry. We operate a diverse portfolio of hotels across multiple states, representing some of the most prestigious brands such as Marriott and Hilton. Our organization is deeply committed to a mission we proudly call "Make Money and Do Good," which emphasizes elevating human dignity through exceptional services and creating outstanding opportunities for our employees, guests, and investors alike. We believe that fostering a culture of care and excellence is fundamental to delivering memorable experiences that stand out in the competitive... Show More
Job Requirements
- High school diploma
- 1-3 months related experience or equivalent combination of education and experience
- good understanding of procedures and practices in the hospitality industry
- excellent written and verbal communication skills
- strong organizational and time management skills
- ability to provide exceptional customer service
- good leadership and training abilities
Job Qualifications
- High school diploma or equivalent
- 1-3 months related experience or equivalent combination of education and experience
- good understanding of procedures and practices in the hospitality industry
- excellent written and verbal communication skills
- strong organizational and time management skills
- ability to provide exceptional customer service
- good leadership and training abilities
Job Duties
- Books guest reservations and coordinates with reservation center
- registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates
- prepares for group check-ins, check-outs, and VIP arrivals
- greets, registers, and assigns rooms to guests
- handles confidential information, including guest records, with a high degree of integrity
- answers and routes calls as appropriate
- takes guest messages with accuracy
- resolves minor guest complaints to the satisfaction of the customer
- informs supervisor of major problems, complaints, disturbances or unhappy guests
- responds quickly to guest requests or complaints in a friendly manner and takes appropriate action
- follows up to ensure guest satisfaction
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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