Hotel Director of Event Sales and Service

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Ability to reserve discounted and complimentary Hyatt hotel rooms worldwide

flexible schedules

Paid Time Off

competitive pay

401(k) match

Eligible for health benefits after 30 days

Tuition Reimbursement

Complimentary meals in employee cafeteria

Complimentary parking on-site

Eligible to participate in an incentive compensation plan

Employee stock option plan

opportunities for career growth

Job Description

Grand Hyatt San Antonio is a premier luxury hotel located in the heart of San Antonio, Texas. Known for its exceptional hospitality and sophisticated atmosphere, the hotel offers guests an extraordinary experience with a rich blend of comfort, style, and impeccable service. Part of the renowned Hyatt Hotels Corporation, Grand Hyatt San Antonio continuously upholds the brand's commitment to excellence, making it a sought-after destination for travelers, business professionals, and event planners. With its prime location and extensive amenities, the property caters to both leisure and business clientele, providing luxurious accommodations, state-of-the-art event spaces, and an array of dining options. Hyatt is dedicated to creating meaningful experiences for every guest, supported by a team of caring, attentive associates who exemplify the brand's service standards.

The role of Director of Event Sales and Service at Grand Hyatt San Antonio is a pivotal leadership position reporting directly to the hotel General Manager. This role plays a crucial part in the hotel’s Leadership Committee and involves high visibility with senior and corporate leadership. The Director is responsible for overseeing the entire Event Sales, Event Planning, and Event Operations departments, including the Banquet and Convention Services teams. This comprehensive role emphasizes the ongoing training and development of staff, ensuring that all events are executed with exceptional quality and meet Hyatt's service standards. The Director drives revenue by achieving individual booking goals and overall property event sales targets, managing budgets, and developing marketing plans to promote the event services. This position requires a deep proficiency in all aspects related to event management, from sales generation and planning to the operational execution of events.

Key responsibilities of this role include short- and long-term strategic planning for the event departments, budget management, and the creation and implementation of effective marketing initiatives to grow catering and event sales revenue. The Director collaborates closely with culinary teams to develop innovative menus and pricing strategies, ensuring a unique and memorable dining experience for event attendees. Leadership extends to coaching, supervising, and motivating event staff to maintain high standards and deliver outstanding customer service. Additionally, the role involves maintaining strong communications with corporate staff and staying aligned with Hyatt's policies and procedures.

This position is ideal for a highly energetic and entrepreneurial leader with excellent communication skills, a service-oriented mindset, and a clear ability to drive business results. The Director of Event Sales and Service serves as a key ambassador of Hyatt’s values and is instrumental in building long-term customer relationships that foster repeat business and enhance the hotel’s reputation within the events industry. With a competitive salary and a comprehensive benefits package, this role offers career growth opportunities within a prestigious global hospitality brand.

Job Requirements

Bachelor's degree in hospitality, business, or related field preferred
Minimum 6 years experience in hotel event sales and planning
At least 3 years in a senior leadership position within event sales or planning
Proven ability to lead and develop a team
Strong skills in budget management and event marketing
Proficiency in Microsoft Office including Word and Excel
Excellent verbal and written communication skills in English
Ability to work flexible hours including weekends and evenings
High level of organizational and multitasking skills
Ability to interact effectively with diverse cultural and ethnic groups

Job Qualifications

Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
6 years or more of progressive hotel Event Sales and Planning experience (typically with Hyatt), which should include some exposure to Banquets and Convention Services
Service oriented style with professional presentation skills
At least 3 years experience in a senior role in Event Sales/Planning environment
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Maintain communications with Corporate Staff

Job Duties

Responsible for short and long term planning and the management of Event Sales, Event Planning, and Event Operations (Banquets and Convention Services)
Develop and recommend the budget, marketing plans and objectives and manage within those approved plans
Maintain or exceed budgeted sales and profits in all event areas
Develop and implement effective marketing plans for generating catering revenues
Experience evaluating each piece of event business to ensure business can be properly serviced
Monitor sales performance of Event Sales Managers
Ability to put together creative and innovative menus based on skills of the kitchen
Work closely with Chef on pricing specialty menus
Train, supervise and work with event staff, in order to solicit and book banquet and event functions, as well as the planning, merchandising and execution of the functions
Work closely with Event Services Manager and their team to create and ensure quality levels are being met on a daily basis as well as enhancing overall banquet set-ups
Leads event team to build long-term, value-based customer relationships that enable achievement of hotel Event sales objectives
Administer all phases of the event department, including but not limited to sales, planning, marketing, servicing and administrative procedures
Coach and counsel employees to reflect Hyatt service standards and procedures