Hotel Desk Clerk

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $15.00

Benefits

Incentives

Employee Referral Program

Paid Time Off

Paid Vacation (Full-Time)

Merit Increase

401k with Employer Contribution (Full-Time)

Medical, Dental, Vision (Full-Time)

Life insurance (Full-Time)

Long-term/Short-term Disability (Full-Time)

Accident (Full-Time)

Critical Illness (Full-Time)

Cross-training opportunities

Hotel Room Discounts

Job Description

MHG Hotels LLC is a recognized hospitality company committed to providing exceptional lodging experiences across its portfolio of hotels. Known for its dedication to quality service and guest satisfaction, MHG Hotels LLC operates in various locations offering a welcoming environment to travelers for both business and leisure purposes. With a focus on maintaining a diverse workforce and fostering an inclusive culture, the company values employee contributions as essential to delivering the highest level of service. As an equal opportunity employer, MHG Hotels LLC promotes a respectful workplace free from discrimination and encourages applications from diverse candidates, including individuals with disabilities... Show More

Job Requirements

Standing for long periods or entire shifts
Ability to read and visually verify information in various formats
Grasp, turn and manipulate objects requiring fine motor skills and hand-eye coordination
Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance
Communicate clearly and professionally
Maintain a clean and professional appearance
Ability to engage positively with diverse guests and staff
Perform other reasonable job duties as requested by supervisors

Job Qualifications

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Strong communication and interpersonal skills
Ability to handle cash and basic accounting tasks
Proficient in using computer systems and point-of-sale software
Ability to work flexible shifts including mornings, evenings, nights, and weekends
Professional demeanor with a warm and welcoming personality

Job Duties

Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
Respond to and resolve guest requests
Secure payments, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities, and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering to the right department
Maintain confidentiality of all guests, proprietary information
Communicate any emergency, lost item, or theft to proper staff and/or authorities
Report maintenance problems, accidents, and safety hazards
Keep contingency lists in case of emergency and communicate necessary messages
Protect company assets
Comply with all quality assurance expectations

Job Location

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