Hotel Deco - Front Desk Manager OEM

Aimbridge Hospitality is a leading global third-party hotel management company known for its commitment to delivering exceptional guest experiences and providing innovative management solutions for a diverse portfolio of hospitality properties. As a recognized industry leader, Aimbridge Hospitality values quality service, operational excellence, and employee growth. The company offers dynamic career opportunities to professionals passionate about the hospitality industry and committed to making a positive impact within their teams and guest environments.

Hotel Deco, an Aimbridge Hospitality property, is situated in Omaha, Nebraska, within one of the city’s most iconic historic landmarks. Combining the timeless elegance of Art Deco design with modern boutique luxury, Hotel Deco boasts beautifully renovated guest rooms, sophisticated event spaces, and an upscale restaurant and lounge – The Monarch – famous for its contemporary cocktails and curated wine selections. This hotel is perfectly located near cultural hotspots such as the Orpheum Theater and the bustling Old Market district, offering guests both convenience and a rich local experience. At Hotel Deco, the emphasis is placed on personalized service, refined aesthetics, and a vibrant atmosphere, making it an exceptional workplace for hospitality professionals dedicated to delivering memorable stays.

The Front Desk Manager OEM position at Aimbridge Hospitality is an overtime-eligible managerial role that plays a vital part in ensuring the front office functions flawlessly each day. This role involves leading a team dedicated to delivering warmth, efficiency, and exceptional customer service from check-in through check-out. The Manager oversees front desk operations, ensuring high standards, seamless procedures, and excellent guest relations, all while optimizing occupancy rates and revenue through strategic management.

As the frontline leader, the Front Desk Manager OEM coaches and motivates the front desk team, fostering a positive environment focused on guest satisfaction and operational excellence. The ability to effectively handle high-pressure situations with composure and problem-solving skills is essential. Responsibilities include enhancing the guest experience, managing reservations and check-in/check-out processes, resolving guest concerns promptly, and maintaining clear communication channels within the team and across other departments.

This position also requires a strong focus on revenue management by implementing effective rate strategies and tracking performance metrics to maximize profitability. The role demands proficiency in relevant software systems, including Windows operating systems and common office applications such as spreadsheets and word processing tools.

Candidates with proven supervisory experience in hotel or related environments, coupled with educational credentials such as a two-year college degree with significant hospitality experience, or a four-year degree with at least one year of practical experience, are highly preferred. The position is well-suited for natural leaders who thrive in dynamic, guest-centered environments and seek to contribute to a distinguished hospitality brand known for its excellence and innovation.