Job Overview
Compensation
Hourly
Range $14.25 - $16.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
Boyd Gaming Corporation is a leading casino entertainment company operating across the United States. Known for its commitment to excellence and innovation, Boyd Gaming has successfully established its presence in various gaming jurisdictions and continues to maintain a strong leadership position within the casino industry. The company is driven by a dedication to maximize value for its shareholders, employees, and the communities in which it operates, combining sound business planning with a forward-thinking approach to the gaming and hospitality sectors. With a rich history of success, Boyd Gaming Corporation strives to evolve continually, never resting on past achievements but seeking new opportunities to enhance its operations and guest experiences.
The reservation agent role at Boyd Gaming is a critical position within the hotel and casino environment. This role involves the operation of hotel reservation systems such as LMS and CMS, along with interfacing with the Revenue Management System (ARMS), to efficiently manage customer bookings. The reservation agent works closely with Marketing and other departments to coordinate special event reservations and ensure seamless communication with executive hosts and guests. Duties include greeting guests, managing check-in and check-out procedures, and facilitating reservations for various events including gaming tournaments and parties.
This position requires an individual who possesses comprehensive knowledge of hotel policies, room types, availability, and rates, as well as a solid understanding of credit card transactions and money handling procedures. Effective communication skills are essential, as the role demands interaction with guests, marketing teams, food and beverage departments, and other hotel staff, ensuring the highest level of customer service. The reservation agent must also be capable of handling emergency situations in accordance with established protocols and providing accurate information about the property and events.
Emphasizing precision and professionalism, the role requires accurate operation of multiple computer systems, including LMS, HotSOS, CMS, and RMS, to make informed decisions about discounted, comped, or full-rate room reservations. The position involves handling incoming phone calls, managing messages, and using public address systems to make announcements, all while maintaining the confidentiality and integrity required in the gaming industry.
Boyd Gaming Corporation prides itself on equal opportunity employment, valuing diversity and inclusion within its workforce. The company ensures confidentiality of all applicant information according to EEO guidelines and does not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class under federal, state, or local laws.
This role offers the chance to be part of a premier casino entertainment company with a stable yet dynamic work environment where employees are valued as integral team members. Successful applicants will contribute to the high standards of guest service and operational efficiency that Boyd Gaming is known for, while benefiting from a supportive corporate culture focused on growth and opportunity.
The reservation agent role at Boyd Gaming is a critical position within the hotel and casino environment. This role involves the operation of hotel reservation systems such as LMS and CMS, along with interfacing with the Revenue Management System (ARMS), to efficiently manage customer bookings. The reservation agent works closely with Marketing and other departments to coordinate special event reservations and ensure seamless communication with executive hosts and guests. Duties include greeting guests, managing check-in and check-out procedures, and facilitating reservations for various events including gaming tournaments and parties.
This position requires an individual who possesses comprehensive knowledge of hotel policies, room types, availability, and rates, as well as a solid understanding of credit card transactions and money handling procedures. Effective communication skills are essential, as the role demands interaction with guests, marketing teams, food and beverage departments, and other hotel staff, ensuring the highest level of customer service. The reservation agent must also be capable of handling emergency situations in accordance with established protocols and providing accurate information about the property and events.
Emphasizing precision and professionalism, the role requires accurate operation of multiple computer systems, including LMS, HotSOS, CMS, and RMS, to make informed decisions about discounted, comped, or full-rate room reservations. The position involves handling incoming phone calls, managing messages, and using public address systems to make announcements, all while maintaining the confidentiality and integrity required in the gaming industry.
Boyd Gaming Corporation prides itself on equal opportunity employment, valuing diversity and inclusion within its workforce. The company ensures confidentiality of all applicant information according to EEO guidelines and does not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class under federal, state, or local laws.
This role offers the chance to be part of a premier casino entertainment company with a stable yet dynamic work environment where employees are valued as integral team members. Successful applicants will contribute to the high standards of guest service and operational efficiency that Boyd Gaming is known for, while benefiting from a supportive corporate culture focused on growth and opportunity.
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel reservations or customer service preferred
- Ability to handle money accurately and follow established procedures
- Strong communication and interpersonal skills
- Must be able to obtain and maintain any necessary certifications or licenses as required by local gaming regulations
- Ability to operate multiple reservation and management systems
- Ability to type accurately
- Knowledge of hotel policies and procedures
Job Qualifications
- Ability to add, subtract and audit accounts
- Ability to handle money accurately and follow established procedures
- Ability to operate LMS, CMS and RMS computer systems and read computer screens
- Ability to type accurately on a computer keyboard
- Knowledge of credit card transactions using electronic draft system
- Ability to obtain and maintain certifications or licenses as required by local gaming regulations
Job Duties
- Greet hotel guests
- Communicate with Executive Hosts regarding hotel stays
- Assist Marketing Dept. and Player Dept. in making reservations for special events, gaming tournaments and parties
- Assist Food & Beverage Dept. with reservations for food outlets
- Access LMS, HotSOS, and CMS systems and make informed decisions regarding comped, discounted and full rate rooms for hotel guests
- Possess knowledge of rates, room types, room availability, hotel policies and procedures
- Answer and accurately direct incoming phone calls through the property’s telephone system
- Accurately record and distribute messages as needed
- Use the public address system to page and make announcements as appropriate
- Screen calls for staff as requested
- Provide accurate information regarding the property, company, events, and promotions
- Respond to emergency calls/situations according to established protocol
- Answer guest questions regarding hotel, casino and community
- Check guests into the hotel while verifying reservation information
- Check guests out of hotel and assure billing is accurate
- Provide exceptional guest service
- Perform other duties as assigned by management
Job Criteria
Experience
No experience required
Job Location
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