Hotel Banquet Captain

The Woodlands, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Paid holidays

Job Description

Thind Management is a distinguished family-owned management company specializing in hospitality with a commitment to providing exceptional service and creating unforgettable experiences for guests across its diverse properties. Known for its dedication to excellence and a philosophy encapsulated in the motto "We'll Take It from Here," Thind Management emphasizes cultivating a professional environment focused on growth, training, and development of its team members. This company prides itself on delivering the highest standards in service, supported by experienced leaders who facilitate ongoing training programs and provide the essential tools needed for professional advancement. The culture at Thind Management is deeply rooted in fostering knowledge sharing and teamwork, ensuring that every event and guest interaction is managed with meticulous care and exceptional attention to detail.

The role of a Hotel Banquet Captain at Thind Management is a critical position responsible for overseeing the seamless execution of banquet events. This leadership role requires a motivated, experienced individual capable of managing and coordinating all aspects related to banquet services including set-up, delivery, and post-event breakdown. The Banquet Captain works closely with the banquet team, from servers to bartenders, as well as collaborating with event planners and other hotel departments to ensure that every detail aligns perfectly with the event’s requirements and guest expectations. This position demands outstanding organizational skills, a keen eye for detail, and the ability to lead and inspire a team to deliver service excellence consistently.

Additionally, the Banquet Captain holds responsibility for maintaining the highest standards of service quality and health safety regulations. They play a pivotal role in enhancing guest satisfaction by addressing issues proactively and ensuring the dining and event ambiance meets the highest quality standards. The role also involves administrative tasks including event invoicing, inventory management, and generating reports, making it both dynamic and integral to the success of the hotel's event operations. This opportunity is perfect for someone who thrives in a fast-paced environment, possesses strong leadership capabilities, and is passionate about creating memorable guest experiences while upholding the esteemed reputation of Thind Management.

Job Requirements

High school diploma or equivalent
Previous experience in banquet operations
Strong understanding of banquet service techniques event set-up and food and beverage operations
Excellent organizational and time management skills
Exceptional leadership abilities
Outstanding communication and interpersonal skills
Attention to detail
Knowledge of health safety and sanitation regulations
Proficiency in computer systems and software
Flexible work schedule

Job Qualifications

High school diploma or equivalent bachelor’s degree in hospitality management or related field is preferred
Previous experience in banquet operations preferably in a supervisory or leadership role
Strong understanding of banquet service techniques event set-up and food and beverage operations
Excellent organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment
Exceptional leadership abilities including capability to motivate and guide a team
Outstanding communication and interpersonal skills to interact effectively with guests colleagues and event planners
Attention to detail and ability to maintain composure under pressure
Knowledge of health safety and sanitation regulations pertaining to banquet operations
Proficiency in computer systems and software used for event planning and management
Must have a flexible work schedule

Job Duties

Plan and coordinate all aspects of banquet events including set-up service and breakdown to ensure smooth operations and timely execution
Supervise and lead the banquet staff including servers bartenders and other event personnel assigning duties providing guidance and proper training to maintain a high standard of service
Ensure guest satisfaction by monitoring service quality addressing concerns or issues promptly and making appropriate adjustments to enhance the guest experience
Oversee the proper arrangement of tables chairs linens and other event equipment according to event specifications coordinating with hotel operations and maintenance teams to ensure timely set-up and efficient use of resources
Coordinate with the culinary team to ensure timely and accurate delivery of food and beverage orders maintaining knowledge of menu items wine selections and other offerings to assist guests and address inquiries
Maintain clear and effective communication with event planners hotel staff and other departments to ensure proper coordination and seamless event execution relaying event details special requests and changes to relevant team members
Ensure adherence to all health safety and sanitation regulations during events monitoring staff compliance with food handling procedures alcohol service guidelines and other relevant protocols
Proactively identify and resolve issues that arise during events such as last-minute changes equipment malfunctions or guest complaints making quick decisions and implementing effective solutions to ensure the event’s success
Assist with administrative duties including event invoicing inventory management and report generation maintaining accurate records of event details guest feedback and incidents
Conduct ongoing training sessions to enhance banquet staff skills and knowledge providing coaching and feedback to encourage professional growth and ensure a high-performing team