Hotel Assistant Manager - One Dalton Street, Boston

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $77,346.55 - $87,167.83

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

employee travel program

educational assistance

Paid Time Off

Life insurance

Complimentary employee meals

Job Description

Four Seasons is a globally renowned luxury hospitality company driven by its dedicated team members who strive to push boundaries and deliver exceptional guest experiences. Known for its commitment to offering genuine, heartfelt service, Four Seasons prioritizes creating a world-class employee experience and fostering a supportive, inclusive company culture. Across the world, team members work collaboratively to create unforgettable moments for guests, residents, and partners, aligning with the company’s philosophy of treating others with respect and kindness. This collective commitment is central to Four Seasons’ reputation as a leader in luxury hospitality.

The Four Seasons Hotel One Dalton Str... Show More

Job Requirements

Must have a college degree in hospitality or related field
Minimum 2 years supervisory experience in a luxury hotel environment
Proficient with front office property management systems
Strong leadership and communication skills
Ability to handle multiple tasks in a fast-paced environment
Detail oriented and organized
Must be legally authorized to work in the United States
Must have excellent guest service and salesmanship skills
Proficient in English reading, writing and speaking

Job Qualifications

College degree in hospitality preferred
2-3 years luxury hotel supervisory experience
Computer literate
Superior guest service and salesmanship skills
Excellent analytical and organizational skills
Detail oriented focus
Proven leader
Strong managerial and supervisory skills
Experience with computers and knowledge of key front office PMS
Proficiency in reading, writing and oral English language

Job Duties

Manages the staff at the Front Office including Front Desk, Guest Services and Concierge
Interviews, trains and schedules staff
Conducts performance evaluations and disciplines staff when needed
Coordinates arrivals, departures and billing requirements with Sales and Catering departments
Blocks rooms for arrivals and ensures any discrepancies are resolved
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet Upsell Goal
Establish training and accountability within the team to achieve high results above benchmarks
Assures that all financial and credit procedures are followed
Follows up on credit problems with Front Office Manager and/or Credit Manager
Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent
Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of Concierge, Bell Staff and lobby coverage
Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service
Works closely with Door/Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
Works closely with Concierge team to ensure all guest special requests and needs are met and customized to their preferences

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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