Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $70,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a renowned integrated entertainment company that has firmly established itself as a leader in sports content, casino gaming experiences, and online sports betting across North America. With 43 dynamic destinations and the innovative theScore Bet Sportsbook and Casino, PENN provides a diverse range of entertainment options that captivate millions of guests annually. The company is deeply committed to creating a vibrant, inclusive culture that promotes diversity, sustainability, and career growth for its team members. As part of PENN Entertainment, employees are empowered to expand their possibilities through comprehensive support, wellness programs, and a competitive total rewards package that includes day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure.
As a Hotel Assistant Manager at PENN Entertainment, you will play a crucial role in maintaining the exceptional guest service and operational excellence that define the company’s hospitality division. This role supports the General Manager by overseeing daily hotel operations, which includes front desk management, housekeeping, and guest services. Your focus will be on ensuring that every guest has an outstanding experience, while also driving operational efficiency and supporting financial performance initiatives.
In this fast-paced and exciting position, you will be expected to maintain brand standards, adhere to safety regulations, and uphold company policies. You will handle guest complaints with professionalism, monitor room occupancy and inventory, and assist in implementing effective rate strategies. Your responsibilities will extend to supporting revenue management and cost-control initiatives, all while fostering a positive work environment through coaching, supervising, and developing hotel team members.
Additionally, the role requires hands-on participation in daily property walkthroughs to verify cleanliness and operational readiness. You will assist with payroll and scheduling oversight, contribute to audit processes, and participate actively in hiring, training, and performance management. The position requires flexibility as it includes working evenings, overnights, weekends, and holidays to ensure seamless hotel operations.
With a salary ranging from $60,000 to $70,000 annually based on experience, this is an excellent opportunity for hospitality professionals who are passionate about delivering quality guest experiences and who seek to grow their careers with a leading entertainment company that values innovation, diversity, and community impact.
As a Hotel Assistant Manager at PENN Entertainment, you will play a crucial role in maintaining the exceptional guest service and operational excellence that define the company’s hospitality division. This role supports the General Manager by overseeing daily hotel operations, which includes front desk management, housekeeping, and guest services. Your focus will be on ensuring that every guest has an outstanding experience, while also driving operational efficiency and supporting financial performance initiatives.
In this fast-paced and exciting position, you will be expected to maintain brand standards, adhere to safety regulations, and uphold company policies. You will handle guest complaints with professionalism, monitor room occupancy and inventory, and assist in implementing effective rate strategies. Your responsibilities will extend to supporting revenue management and cost-control initiatives, all while fostering a positive work environment through coaching, supervising, and developing hotel team members.
Additionally, the role requires hands-on participation in daily property walkthroughs to verify cleanliness and operational readiness. You will assist with payroll and scheduling oversight, contribute to audit processes, and participate actively in hiring, training, and performance management. The position requires flexibility as it includes working evenings, overnights, weekends, and holidays to ensure seamless hotel operations.
With a salary ranging from $60,000 to $70,000 annually based on experience, this is an excellent opportunity for hospitality professionals who are passionate about delivering quality guest experiences and who seek to grow their careers with a leading entertainment company that values innovation, diversity, and community impact.
Job Requirements
- bachelor's degree in hospitality management or related field preferred
- 2-4 years of hotel supervisory or management experience
- strong knowledge of front office systems and property management software
- excellent leadership and communication skills
- ability to work flexible hours including nights, weekends, and holidays
- strong problem-solving and decision-making abilities
- ability to stand and walk for extended periods
- ability to lift up to 25 pounds occasionally
Job Qualifications
- bachelor's degree in hospitality management or related field preferred
- 2-4 years of hotel supervisory or management experience
- strong knowledge of front office systems and property management software
- excellent leadership and communication skills
- ability to work flexible hours including nights, weekends, and holidays
- strong problem-solving and decision-making abilities
- ability to stand and walk for extended periods
- ability to lift up to 25 pounds occasionally
Job Duties
- assist in managing daily hotel operations including front desk, housekeeping, and guest services
- ensure exceptional guest service standards are maintained at all times
- address and resolve guest complaints promptly and professionally
- monitor occupancy levels, room inventory, and rate strategies
- support revenue management and cost-control initiatives
- supervise, coach, and develop team members
- assist with scheduling and payroll oversight
- ensure compliance with brand standards, safety regulations, and company policies
- conduct daily property walks to ensure cleanliness and operational readiness
- support audit processes and financial reporting as needed
- assist with hiring, training, and performance management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
