Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive salary
Wages
Comprehensive benefits package
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
complimentary parking
Job Description
Four Seasons is a globally renowned luxury hotel and resort company that is deeply powered by its people. The organization thrives on a culture of excellence, compassion, and the constant pursuit of pushing boundaries to deliver unparalleled guest experiences. With team members dedicated to treating each other with mutual respect and kindness, Four Seasons ensures that every guest, resident, and partner receives exceptional service marked by genuine heart and commitment to luxury. This elite hospitality brand is not just committed to offering luxurious accommodations and signature experiences but also prioritizes cultivating a world-class employee experience and fostering an enriching company... Show More
Job Requirements
- At least 1 year of supervisory or assistant management experience in a luxury hotel or resort
- Proven leadership and management skills
- Excellent personal presentation and interpersonal skills
- Extensive knowledge of front office and housekeeping operations
- Strong time management skills
- Ability to operate all computer equipment necessary to perform the job
- Knowledge of Opera preferred
- Excellent communication and interpersonal skills
- Ability to handle stressful situations and guest complaints effectively
Job Qualifications
- At least 1 year of supervisory or assistant management experience in a luxury hotel or resort
- Proven leadership and management skills
- Excellent personal presentation and interpersonal skills
- Extensive knowledge of front office and housekeeping operations
- Strong time management skills
- Ability to operate all computer equipment necessary to perform the job
- Knowledge of Opera preferred
- Excellent communication and interpersonal skills
- Ability to handle stressful situations and guest complaints effectively
Job Duties
- Manages the staff at the Front Desk
- Directs all activities of the Hotel Assistant Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements
- Interviews, trains and schedules the staff
- Conducts performance evaluations and disciplines staff when needed
- Reviews and monitors schedules of staff in other department of responsibility
- Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Responds to all guest requests in an accurate and timely manner
- Coordinates arrivals, departures and billing requirements
- Blocks rooms for arrivals and ensures any discrepancies are resolved
- Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter