HOTEL-Assistant General Manager- Holiday Inn Express- Springfield
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,900.00 - $67,300.00
Work Schedule
Flexible
Benefits
competitive pay
flexible scheduling
Career Development
Advancement opportunities
Paid Time Off
health benefits
Travel Industry Discounts
Job Description
Merete is a dynamic company dedicated to providing exceptional service within the hospitality and travel industries. Recognized for fostering career growth and offering a supportive, inclusive environment, Merete is committed to developing its associates from all backgrounds and experiences. The company’s culture values diversity and inclusion, with equal employment opportunities extended to all qualified applicants regardless of veteran status, disability, race, religion, color, national origin, sex, sexual orientation, gender identity, or age. Merete takes pride in providing competitive pay, flexible scheduling, career advancement opportunities, comprehensive health benefits, paid time off, and exclusive travel industry discounts. This commitment ensures a workplace where all employees feel welcomed, valued, and empowered to thrive professionally and personally.
The role of Assistant General Manager at Merete offers a unique opportunity for individuals eager to step up in their hospitality careers. This role involves assisting the hotel General Manager in planning, directing, and coordinating the hotel’s daily operations while ensuring the highest standards of guest service and safety procedures. The Assistant General Manager will be instrumental in overseeing key hotel departments including the Front Desk, Housekeeping, and Breakfast Area. Effective management of staff across these departments is crucial, with responsibilities including training, scheduling, performance evaluation, and supervising to uphold operational excellence. The position demands strong leadership to inspire team members to meet and exceed service standards, resolve guest complaints with professionalism, and maintain compliance with company policies and labor laws. Attentiveness to facility maintenance coordination, payroll monitoring, and accurate reporting further underscores the administrative importance of this role.
Working as an Assistant General Manager at Merete means embracing a hands-on approach to hotel management where both operational oversight and guest satisfaction are paramount. The role requires physical stamina for lifting and frequent walking, careful attention to safety, and the ability to adapt quickly within a fast-paced environment. The successful candidate will demonstrate effective time management, clear communication across all levels of staff and guests, and a commitment to a respectful and productive team atmosphere. This is a weekly-paid, full-time position that values punctuality and reliable attendance, underscoring its significance in maintaining consistent operational flow. By joining Merete as an Assistant General Manager, candidates will gain meaningful experience in hospitality operations, build leadership skills, and contribute to a company that truly supports professional development and diversity.
The role of Assistant General Manager at Merete offers a unique opportunity for individuals eager to step up in their hospitality careers. This role involves assisting the hotel General Manager in planning, directing, and coordinating the hotel’s daily operations while ensuring the highest standards of guest service and safety procedures. The Assistant General Manager will be instrumental in overseeing key hotel departments including the Front Desk, Housekeeping, and Breakfast Area. Effective management of staff across these departments is crucial, with responsibilities including training, scheduling, performance evaluation, and supervising to uphold operational excellence. The position demands strong leadership to inspire team members to meet and exceed service standards, resolve guest complaints with professionalism, and maintain compliance with company policies and labor laws. Attentiveness to facility maintenance coordination, payroll monitoring, and accurate reporting further underscores the administrative importance of this role.
Working as an Assistant General Manager at Merete means embracing a hands-on approach to hotel management where both operational oversight and guest satisfaction are paramount. The role requires physical stamina for lifting and frequent walking, careful attention to safety, and the ability to adapt quickly within a fast-paced environment. The successful candidate will demonstrate effective time management, clear communication across all levels of staff and guests, and a commitment to a respectful and productive team atmosphere. This is a weekly-paid, full-time position that values punctuality and reliable attendance, underscoring its significance in maintaining consistent operational flow. By joining Merete as an Assistant General Manager, candidates will gain meaningful experience in hospitality operations, build leadership skills, and contribute to a company that truly supports professional development and diversity.
Job Requirements
- Lift and carry average weight of 20lbs frequently, maximum weight frequently 50lbs
- standing/walking up to two miles per day on cement, tile, asphalt, and carpet
- reaching/overhead extension to pull items down
- pushing and pulling average weight frequently
- 50lbs, maximum weight frequently 150lbs
- repetitive motions of bending, kneeling, stooping, and twisting
- working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise
- must adhere to company safety standards and procedures
- hearing, eye, hand protection as needed for equipment operation
- exposed to computer printer noise and telephone noise
Job Qualifications
- Associate or bachelor’s degree in hospitality management or business or 3 years of experience in hospitality industry including at least 1 year in a supervisory role
- basic accounting knowledge such as P&L statements, labor and cost control
- prior cash handling experience
- prior customer service
- experience working with computers and operating keyboards
- must pass criminal background check
- valid driver license with DMV record acceptable to be insured driver on employer’s insurance policy
Job Duties
- Assist the hotel GM in developing short- and long-term operating plans
- ensure compliance with hotel’s policies and procedures
- demonstrate positive leadership characteristics which inspire team members to meet and exceed standards
- investigate and resolve guest’s quality and service complaints
- select, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures
- conduct performance evaluations
- monitor payroll hours and reports
- assign duties and inspect work
- apply the company handbook and employment and labor laws in a fair and equitable manner
- coordinate with hotel GM and Maintenance in the repair and maintenance program as related to guestrooms and public areas
- maintain lost and found log
- complete reports and paperwork such as forecasts, annual budgets, and action plans
- attend, as well as schedule and conduct departmental meetings
- report any unsafe conditions immediately
- complete all other duties assigned by hotel GM
- regular and reliable attendance and punctuality are essential functions of this position
- treat others with respect and behave in a manner that is positive, productive and encourages teamwork at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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