Hotel Assistant General Manager

Durham, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Training and Development

flexible schedule

Job Description

This job opportunity is with a reputable hotel, a key player in the hospitality industry dedicated to providing exceptional guest experiences and maintaining high operational standards. As a hotel, the establishment prides itself on delivering quality service, fostering a welcoming atmosphere, and upholding the integrity of its brand through excellent management and well-trained staff. The hotel operates 24/7, reflecting the dynamic nature of the hospitality environment, and requires a leadership role that supports continuous smooth operations and exceptional guest satisfaction.

The role of Assistant General Manager (AGM) is a vital leadership position within the hotel, offering a unique blend ... Show More

Job Requirements

high school diploma or equivalent
minimum of 3 years experience in hotel or hospitality industry
proven leadership skills
ability to work non-traditional hours including nights, weekends, and holidays
excellent customer service skills
reliable and available to respond to emergencies remotely
basic computer skills
strong problem-solving abilities
physical ability to inspect guest rooms and perform operational tasks
valid work authorization

Job Qualifications

Bachelor's degree in hospitality management or related field preferred
previous experience in hotel management or supervisory role
strong leadership and interpersonal skills
excellent communication and customer service abilities
proficiency in hotel management software and Microsoft Office
ability to work flexible hours including nights, weekends, and holidays
knowledge of revenue management and sales collaboration
ability to handle emergency situations calmly and effectively
strong organizational and multitasking skills
commitment to maintaining brand standards and operational policies

Job Duties

Directly supervise, lead, and train the front desk staff in collaboration with the General Manager
foster a positive work environment and promote teamwork and collaboration
provide excellent customer service and address guest concerns
work daily shifts on the front desk during periods of slow business and while desk clerks are on breaks
monitor desk clerk performance and work alongside the General Manager to conduct disciplinary actions if needed
lead staff meetings and brand training with front desk clerks
serve as the main contact during call-outs and fill-in for shifts as needed
be available by phone in case of emergency when not on property
drive revenue and collaborate with the Director of Sales as needed
attend at least two revenue calls per month
assist with the management of group bookings
compute timecards daily, reconcile housekeeping reports, maintain room inventories, and complete Daily Payroll Report if requested by the General Manager
complete Daily Business Reports, review audit, count money, and make deposits in General Manager’s absence
run Direct Bill Statements and mail on a weekly basis
enter payments as received
assist in recruiting, training, and supervising hotel employees
assist other hotel departments when needed
inspect 25 percent of guest rooms monthly for General Manager’s inspection
monitor onsite safety measures and team safety meetings
train under and assist General Manager in all property operations and act for General Manager in his/her absence
complete Daly Seven Inc. and/or Franchise Company training as required
ensure Daly Seven Inc. policies and Franchise standards are consistently met and documented
perform any other duties as assigned by General Manager

Job Criteria

Experience

Expert Level (7+ years)

Job Location

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