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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,400.00 - $63,200.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
The position of Assistant General Manager at a hotel is a pivotal and highly esteemed leadership role focused on ensuring the seamless operation of hotel functions. This role is integral in supporting the General Manager by training under them and stepping in as the backup when needed. Working in the hospitality industry, the Assistant General Manager must be adaptable to a dynamic, 24/7 operational environment, which means the role does not adhere to a fixed schedule and requires dedication across nights, weekends, and holidays. This flexibility is crucial because uninterrupted service is essential in hotel management to meet the expectations... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hotel front desk or supervisory role
- availability to work flexible hours including nights, weekends, and holidays
- strong organizational and multitasking skills
- ability to respond to emergencies promptly
- excellent problem-solving skills
- good interpersonal and communication skills
- ability to lead and motivate a team
- knowledge of hotel systems and software
- commitment to customer service excellence
Job Qualifications
- Proven experience in hotel management or similar hospitality leadership role
- strong leadership and team management skills
- excellent customer service abilities
- knowledge of hotel operations and administrative practices
- ability to manage emergencies and work under pressure
- good communication and interpersonal skills
- familiarity with financial reconciliation and reporting
- experience in staff training and development
- capability to work flexible hours including nights, weekends, and holidays
- understanding of safety protocols and compliance
- proficiency in hotel management software and Point of Sale systems
Job Duties
- Directly supervise, lead, and train front desk staff in collaboration with the General Manager
- foster a positive work environment and promote teamwork
- provide excellent customer service and address guest concerns
- work daily shifts on the front desk during slow business periods and staff breaks
- monitor desk clerk performance and assist in disciplinary actions
- lead staff meetings and brand training
- serve as main contact during call-outs and fill-in for shifts
- be available by phone in emergencies
- drive revenue and collaborate with Director of Sales
- attend revenue calls
- assist with group bookings management
- compute timecards, reconcile housekeeping reports, maintain room inventories, complete payroll reports if requested
- complete Daily Business Reports, review audit, count money, and make deposits in absence of General Manager
- run Direct Bill Statements and mail weekly
- enter payments as received
- assist in recruiting, training, supervising employees
- assist other departments as needed
- inspect 25% of guest rooms monthly
- monitor safety measures and team safety meetings
- train under and assist General Manager in all property operations
- complete Daly Seven Inc. and franchise training
- ensure policy and franchise standards compliance
- perform duties assigned by General Manager
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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