Hotel Assistant General Manager

Raleigh, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

training programs

Positive work environment

Job Description

The hotel industry demands proactive and dedicated leadership to ensure smooth operations and exceptional guest experiences. This establishment is committed to maintaining high standards in hospitality, customer satisfaction, and efficient management practices. Our hotel is known for providing a welcoming environment for guests while fostering a positive workplace culture for our staff. We prioritize teamwork, professional growth, and service excellence to uphold our reputation in a competitive market. As a hotel that operates 24/7, it is essential to have reliable and resourceful leaders ready to handle any situation that may arise at any time.

We are currently seeking a highly capable Assistant General Manager to join our leadership team. This position plays a vital role in supporting the General Manager through hands-on training, supervision, and acting as the key backup to ensure the hotel's daily functions run seamlessly. The Assistant General Manager must demonstrate strong leadership skills, the ability to manage both staff and guest relations effectively, and the flexibility to work varied hours including nights, weekends, and holidays. As a key member of the management team, the candidate will be responsible for overseeing front desk operations, fostering a collaborative team environment, addressing guest concerns promptly, and managing financial and administrative tasks that contribute to the hotel's profitability and operational efficiency.

The role demands a commitment to availability and responsiveness, often requiring the Assistant General Manager to act as the leader even when not physically present on the property. This includes being reachable by phone during emergencies, filling in for shifts during staff absences, and ensuring continuity of service excellence. Candidates should be able to work independently and collaboratively to drive revenue and uphold company policies and standards consistently. The Assistant General Manager will also engage in ongoing training, support recruitment efforts, and contribute to maintaining safety and quality standards throughout the property. This position has no fixed hours due to the dynamic nature of hotel operations, emphasizing the need for flexibility and dedication to the role.

Job Requirements

High school diploma or equivalent
prior experience in hotel operations or management
strong leadership capabilities
ability to work flexible hours including nights, weekends, and holidays
excellent communication skills
problem-solving skills
proficiency with hotel management systems
dependable and able to respond to emergencies when not onsite
ability to supervise and train staff
commitment to uphold company policies and standards

Job Qualifications

Proven experience in hotel management or a related hospitality role
strong leadership and team management skills
excellent customer service abilities
ability to handle multiple tasks and work in a fast-paced environment
proficiency with hotel management software and financial reporting
strong communication and interpersonal skills
availability to work flexible hours including nights, weekends, and holidays
ability to work independently and make sound decisions
knowledge of safety regulations and quality standards in the hospitality industry

Job Duties

Directly supervise, lead, and train the front desk staff in collaboration with the General Manager
foster a positive work environment and promote teamwork and collaboration
provide excellent customer service and address guest concerns
work daily shifts on the front desk during periods of slow business and while desk clerks are on breaks
monitor desk clerk performance and work alongside the General Manager to conduct disciplinary actions if needed
lead staff meetings and brand training with front desk clerks
serve as the main contact during call-outs and fill-in for shifts as needed
if not at the property, must be available by phone in case of emergency
drive revenue and collaborate with the Director of Sales as needed
attend at least two revenue calls per month
assist with the management of group bookings
compute timecards daily, reconcile housekeeping reports, maintain room inventories, and complete Daily Payroll Report if requested by the General Manager
complete Daily Business Reports, review audit, count money, and make deposits in General Manager’s absence
run Direct Bill Statements and mail on a weekly basis
enter payments as received
assist in recruiting, training, and supervising hotel employees
assist other hotel departments when needed
inspect 25% of guest rooms monthly for General Manager’s inspection
monitor onsite safety measures and team safety meetings
train under and assist General Manager in all property operations and act for General Manager in his/her absence
complete Daly Seven Inc. and/or Franchise Company training as required
ensure Daly Seven Inc. policies and Franchise standards are consistently met and documented
perform any other duties as assigned by General Manager