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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,000.00 - $45,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Matching 401k
Paid Time Off
Professional training
Employee Discounts
Job Description
SREE Hotels LLC is a rapidly expanding property management company that has established itself as a prominent player in the Southeastern United States hospitality industry. With a portfolio that includes 24 brand-name hotels located in key markets such as Charlotte, Raleigh, Durham, Columbia, Cincinnati, and Myrtle Beach, SREE Hotels is dedicated to delivering superior guest experiences while fostering growth and career advancement opportunities for its associates. The company manages well-respected brands including Marriott and Hilton, underscoring its commitment to quality and brand excellence. The corporate office, situated in the beautiful Ballantyne area of Charlotte, NC, is strategically located with convenient... Show More
Job Requirements
- At least 3 years of hotel supervisory or management experience
- Marriott brand experience preferred
- knowledge of property management system
- positive attitude and problem-solving skills
- flexibility in work hours
- ability to multitask and adapt in a fast paced environment
- strong interpersonal communication skills
- attention to detail in supervision and facility inspection
Job Qualifications
- At least 3 years of hotel supervisory or management experience
- Marriott brand experience strongly preferred
- full operational knowledge of property management system
- positive role model for staff and co-workers with ability to identify and resolve problems timely
- flexible in work hours to accommodate last minute scheduling changes
- ability to change tasks and adjust energy to suit a fast paced environment
- strong interpersonal skills to engage with associates and guests
- detail oriented in supervising staff, inspecting facilities, and completing assignments
Job Duties
- Provide vision for the staff by promoting company and brand standards
- interview, hire and onboard new staff to meet the highest levels of guest service
- ensure new associates participate in new-hire orientation and all associates receive proper job-related training as well as ongoing training
- schedule staff for appropriate levels of service that drive guest satisfaction while maintaining profitability
- fill in as needed when staffing levels are limited due to unexpected surges in occupancy, inclement weather, call outs or other unforeseen reasons
- coach and mentor staff to facilitate high associate satisfaction
- process daily deposits and make collection calls to customers with direct billing approval
- identify and take action to drive incremental revenue during high demand times through effective yield management
- conduct daily and weekly inspections of the entire facility and work with other department leaders to address cleanliness and maintenance issues timely and effectively
- review daily audit reports for accuracy and investigate any irregularities
- provide feedback to staff during meetings about guest survey scores, associate survey scores, financial goals/budgets, and operational issues to facilitate understanding and improvement
- interact with guests to resolve complaints to their satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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