Atrium Hospitality logo

Hotel Assistant Front Office Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $40,300.00 - $57,000.00
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Work Schedule

Rotating Shifts
Day Shifts
Night Shifts
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Benefits

Career growth & learning
401(k) plan with Company Match
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Reimbursement
wellness programs
DailyPay
exclusive discounts
Community service and volunteer programs

Job Description

Lincoln Embassy Suites, located at 1040 P Street in Lincoln, Nebraska, is a premier hospitality establishment recognized for its commitment to delivering exceptional guest experiences. As part of the esteemed Atrium Hospitality group, the Embassy Suites brand is synonymous with comfort, quality, and attentive service. The hotel offers a full-time employment opportunity for individuals passionate about the hospitality industry and eager to grow within a supportive and dynamic environment. This position boasts a competitive compensation range starting at $23.00 per hour, with the actual pay determined by multiple factors including experience, skills, qualifications, and specific role location.

The Atrium SPIRIT represents the core values that drive the culture and work ethos at Lincoln Embassy Suites. These values—Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork—serve as the foundation for creating a thriving workplace where employees feel valued and empowered. Working here means contributing to a team that goes above and beyond to ensure guests receive warm and memorable service while fostering inclusion and teamwork among colleagues.

The role offered is a leadership position at the front desk, requiring the individual to guide the team to deliver seamless, welcoming experiences that enhance guest satisfaction and loyalty. The front desk leadership demands a hands-on approach to daily operations, including responding empathetically to guest needs, supporting financial objectives through inventory management and cost control, and stepping in for multiple roles such as Night Audit and Concierge as needed. This multifaceted responsibility ensures that the hotel maintains high service standards at all times.

Additionally, this position encourages leadership qualities aligned with Atrium's leadership model characterized by accountability, agility, talent development, transparency, and a SPIRIT-focused approach. It is a unique chance for professionals seeking career advancement, with many leadership hires promoted internally—highlighting a culture invested in employee growth and learning.

Employees at Lincoln Embassy Suites enjoy a comprehensive benefits package encompassing medical, dental, and vision insurance, a 401(k) retirement plan with company match, paid time off and vacation, tuition reimbursement, wellness programs, and exclusive discounts. The inclusion of DailyPay and community service opportunities also reflects the company’s dedication to employee well-being and social impact. This position offers a meaningful career path in hospitality, balancing the opportunity for personal development with the chance to contribute to a collaborative team environment and superior guest experiences.

Job Requirements

  • Customer service experience
  • Hospitality background is a plus
  • High school diploma or equivalent
  • Valid driver’s license
  • Comfort with technology
  • Physical ability to lift 50 lbs and stay active

Job Qualifications

  • Customer service experience
  • Hospitality background is a plus
  • High school diploma or equivalent
  • Valid driver’s license
  • Comfort with technology
  • Physical ability to lift 50 lbs and stay active

Job Duties

  • Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction
  • Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through
  • Support financial goals by managing inventory, controlling costs, and optimizing schedules
  • Oversee daily front desk operations, ensuring tasks are completed across all shifts
  • Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles
  • Promote a safe, welcoming environment by following all safety and security procedures

Job Criteria

Experience

Mid Level (3-7 years)


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