Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
complimentary and discounted Hyatt hotel rooms
flexible schedules
Paid Time Off
competitive pay
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
free annual VIA bus pass
Discounted parking
free meals provided in employee cafeteria
opportunities for career growth
Job Description
Hyatt is a globally recognized hospitality company known for delivering exceptional service and memorable experiences to its guests. Established as a leading hotel and resort brand, Hyatt has built a reputation for its commitment to quality, innovation, and genuine hospitality. The company prides itself on its caring and attentive associates who strive to exceed guest expectations at every opportunity. Hyatt offers an environment where high performance is rewarded, and where employees are provided with exciting career opportunities within the dynamic hospitality industry. Working at Hyatt means joining a worldwide community dedicated to authenticity, collaboration, and excellence, making it an ideal place for those passionate about hospitality and guest services.
The role of Assistant Front Office Manager at Hyatt plays a crucial part in maintaining the high standards that the brand is known for. This position involves the oversight of front office staff, managing cash control, addressing staffing needs, and ensuring exceptional guest services. The Assistant Front Office Manager is instrumental in scheduling, training, and developing staff to uphold the quality of guest interactions and operational success. Key responsibilities include supervising front desk staff through hiring, training, performance evaluations, and development, as well as managing schedules aligned with labor standards and occupancy forecasts. This role also contributes to the overall profitability and guest satisfaction by refining products through employee development and job engineering. Financial responsibilities include managing departmental budgets, credit control procedures, and ensuring security for both guests and staff. Additional duties involve handling guest complaints promptly and effectively, reinforcing positive guest interaction skills among employees, and incentivizing those who exceed guest expectations. The position requires a proactive leader who can navigate a fast-paced environment while continually elevating the guest experience and supporting the hotel's operational goals.
Hyatt provides its employees with a comprehensive benefits package that emphasizes career growth, work-life balance, and wellbeing. Benefits include complimentary and discounted hotel stays at Hyatt properties, flexible scheduling to accommodate personal and professional needs, paid time off, and competitive pay structures. Employees also gain access to a 401(k) retirement match program, medical, dental, and vision insurance after 30 days of employment, and tuition reimbursement to support continued education. Furthermore, convenient perks such as free annual VIA bus passes, discounted parking, and free meals in the employee cafeteria enhance the overall employee experience. Hyatt fosters an environment where associates can thrive professionally and personally, with ample opportunities for career advancement and job enrichment. This environment, coupled with the brand’s dedication to exceptional performance and meaningful guest connections, makes the Assistant Front Office Manager role a rewarding and challenging career choice for motivated hospitality professionals.
The role of Assistant Front Office Manager at Hyatt plays a crucial part in maintaining the high standards that the brand is known for. This position involves the oversight of front office staff, managing cash control, addressing staffing needs, and ensuring exceptional guest services. The Assistant Front Office Manager is instrumental in scheduling, training, and developing staff to uphold the quality of guest interactions and operational success. Key responsibilities include supervising front desk staff through hiring, training, performance evaluations, and development, as well as managing schedules aligned with labor standards and occupancy forecasts. This role also contributes to the overall profitability and guest satisfaction by refining products through employee development and job engineering. Financial responsibilities include managing departmental budgets, credit control procedures, and ensuring security for both guests and staff. Additional duties involve handling guest complaints promptly and effectively, reinforcing positive guest interaction skills among employees, and incentivizing those who exceed guest expectations. The position requires a proactive leader who can navigate a fast-paced environment while continually elevating the guest experience and supporting the hotel's operational goals.
Hyatt provides its employees with a comprehensive benefits package that emphasizes career growth, work-life balance, and wellbeing. Benefits include complimentary and discounted hotel stays at Hyatt properties, flexible scheduling to accommodate personal and professional needs, paid time off, and competitive pay structures. Employees also gain access to a 401(k) retirement match program, medical, dental, and vision insurance after 30 days of employment, and tuition reimbursement to support continued education. Furthermore, convenient perks such as free annual VIA bus passes, discounted parking, and free meals in the employee cafeteria enhance the overall employee experience. Hyatt fosters an environment where associates can thrive professionally and personally, with ample opportunities for career advancement and job enrichment. This environment, coupled with the brand’s dedication to exceptional performance and meaningful guest connections, makes the Assistant Front Office Manager role a rewarding and challenging career choice for motivated hospitality professionals.
Job Requirements
- Minimum of one year previous front office management experience required
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Strong communication skills
- Attention to detail
- Ability to handle cash control and financial transactions
- Leadership and staff development skills
Job Qualifications
- A true desire to satisfy the needs of others in a fast paced environment
- Refined verbal and written communication skills
- Minimum of one year previous front office management experience required
- Ability to work a flexible schedule including evenings, weekends, and holidays
Job Duties
- Supervise front desk staff hiring, firing, performance evaluations, training, and development
- Schedule staff according to labor standards and forecasted occupancy
- Maintain standards of guest service quality
- Contribute to the profitability and guest satisfaction perception of other hotel departments
- Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image
- Achieve budgeted revenues and expenses and maximize profitability related to the guest services department
- Develop short term and long term financial and operational plans for the guest service department
- Participate in the preparation of the annual hotel budget
- Manage the reservation function to maintain highest possible room occupancy and average daily rate
- Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures
- Receive departmental related guest complaints and ensure corrective action is taken
- Ensure staff uses guest interaction skills
- Reward employees who meet or exceed guest expectations
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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