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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
complimentary and discounted Hyatt hotel rooms
flexible schedules
Paid Time Off
competitive pay
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
free annual VIA bus pass
Discounted parking
free meals provided in employee cafeteria
opportunities for career growth
Job Description
Hyatt is a globally recognized hospitality company known for delivering exceptional service and memorable experiences to its guests. Established as a leading hotel and resort brand, Hyatt has built a reputation for its commitment to quality, innovation, and genuine hospitality. The company prides itself on its caring and attentive associates who strive to exceed guest expectations at every opportunity. Hyatt offers an environment where high performance is rewarded, and where employees are provided with exciting career opportunities within the dynamic hospitality industry. Working at Hyatt means joining a worldwide community dedicated to authenticity, collaboration, and excellence, making it an ideal... Show More
Job Requirements
- Minimum of one year previous front office management experience required
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Strong communication skills
- Attention to detail
- Ability to handle cash control and financial transactions
- Leadership and staff development skills
Job Qualifications
- A true desire to satisfy the needs of others in a fast paced environment
- Refined verbal and written communication skills
- Minimum of one year previous front office management experience required
- Ability to work a flexible schedule including evenings, weekends, and holidays
Job Duties
- Supervise front desk staff hiring, firing, performance evaluations, training, and development
- Schedule staff according to labor standards and forecasted occupancy
- Maintain standards of guest service quality
- Contribute to the profitability and guest satisfaction perception of other hotel departments
- Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image
- Achieve budgeted revenues and expenses and maximize profitability related to the guest services department
- Develop short term and long term financial and operational plans for the guest service department
- Participate in the preparation of the annual hotel budget
- Manage the reservation function to maintain highest possible room occupancy and average daily rate
- Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures
- Receive departmental related guest complaints and ensure corrective action is taken
- Ensure staff uses guest interaction skills
- Reward employees who meet or exceed guest expectations
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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