Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $20.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional development opportunities
Job Description
Pechanga Resort Casino is a premier hospitality and entertainment destination renowned for delivering exceptional guest experiences through its wide range of amenities, including luxury accommodations, fine dining, gaming, and entertainment. As a leader in the hospitality industry, Pechanga Resort Casino maintains a commitment to excellence that aligns with its Four Diamond status, ensuring that every guest interaction reflects quality, professionalism, and attentive service. This commitment extends to all team members who play vital roles in maintaining the reputation of the resort and delivering outstanding service consistently.
The Hotel Administrative Assistant at Pechanga Resort Casino is a key administrative role dedicated to supporting the hotel department by maintaining seamless communication and operational efficiency. This position is responsible for a variety of administrative tasks including liaising with directors, managers, and supervisors within the organization as well as external corporate contacts. The role involves preparing correspondence and memoranda, managing confidential filing systems, and handling messages and interdepartmental communications promptly and accurately. This position contributes to the operational flow by participating in meetings, taking minutes, preparing detailed reports for management review, and ensuring that departmental supplies and inventories are closely monitored and maintained.
A crucial function of this role involves acting as the first point of contact by answering phones, resolving issues or directing calls appropriately, and responding to inquiries efficiently. The Hotel Administrative Assistant also undertakes research activities to identify suitable products and amenities for the hotel, thereby supporting the overall guest experience. The position requires a candidate with excellent communication skills, organizational abilities, and proficiency in various computer applications including Word, Excel, and other hotel-specific software such as Kronos and Stratton Warren.
This role requires a commitment to upholding Pechanga Resort Casino's Four Diamond Service Standards by delivering high-quality, courteous, and professional service to both internal team members and guests. The position reports that no supervisory responsibilities are included, but emphasizes accountability in protecting the assets of the resort and maintaining operational integrity. This is an excellent opportunity for individuals looking to grow their careers in the hospitality sector with a reputable and established organization that values dedication and excellence in guest services. Candidates should be flexible with their work schedule as night, weekend, and holiday shifts may be required.
The Hotel Administrative Assistant at Pechanga Resort Casino is a key administrative role dedicated to supporting the hotel department by maintaining seamless communication and operational efficiency. This position is responsible for a variety of administrative tasks including liaising with directors, managers, and supervisors within the organization as well as external corporate contacts. The role involves preparing correspondence and memoranda, managing confidential filing systems, and handling messages and interdepartmental communications promptly and accurately. This position contributes to the operational flow by participating in meetings, taking minutes, preparing detailed reports for management review, and ensuring that departmental supplies and inventories are closely monitored and maintained.
A crucial function of this role involves acting as the first point of contact by answering phones, resolving issues or directing calls appropriately, and responding to inquiries efficiently. The Hotel Administrative Assistant also undertakes research activities to identify suitable products and amenities for the hotel, thereby supporting the overall guest experience. The position requires a candidate with excellent communication skills, organizational abilities, and proficiency in various computer applications including Word, Excel, and other hotel-specific software such as Kronos and Stratton Warren.
This role requires a commitment to upholding Pechanga Resort Casino's Four Diamond Service Standards by delivering high-quality, courteous, and professional service to both internal team members and guests. The position reports that no supervisory responsibilities are included, but emphasizes accountability in protecting the assets of the resort and maintaining operational integrity. This is an excellent opportunity for individuals looking to grow their careers in the hospitality sector with a reputable and established organization that values dedication and excellence in guest services. Candidates should be flexible with their work schedule as night, weekend, and holiday shifts may be required.
Job Requirements
- High school diploma or general education degree (GED)
- Minimum of three years' experience or equivalent combination of education and experience
- Must qualify to obtain and maintain a class "A" gaming license
- Strong computer skills including Microsoft Word, Excel, Windows, Kronos, Stratton Warren
- Excellent verbal and written communication skills in English
- Ability to work evenings, weekends, and holidays as needed
- Strong organizational and multitasking skills
Job Qualifications
- High school diploma or general education degree (GED)
- Three years' experience or equivalent combination of education and experience preferred
- Strong computer experience in Word, Excel, Windows, Kronos, Stratton Warren
- Ability to communicate effectively in English, both verbally and written
- Ability to work skillfully and tactfully with suppliers to ensure adequate and timely operational purchasing
- Ability to draft correspondence, memoranda for the department head's signature with minimal instruction
- Flexible and willing to work nights, weekends, and holidays
Job Duties
- Liaison with directors, managers and supervisors within the organization as well as outside corporations
- Typing all correspondence and memos in appropriate form
- Maintaining an accurate, up-to-date, confidential filing system for all correspondence
- Accept record and disseminate messages and interdepartmental information
- Answer the phone and resolve issues or direct calls to appropriate destination for action
- Participates and take minutes for weekly communication meetings and any other meetings as directed
- Prepare a variety of operational reports for management review
- Prepare a variety of letters, memoranda and reports
- Maintain departmental supplies and inventories
- Research products and amenities for Hotel
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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